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AVI-SPL · 23 hours ago

Technology Specialist - Collaboration Services - HMR

Midland, MI

Full-time

Hybrid

Entry, Mid Level

2+ years exp

AVI-SPL is seeking a Technology Specialist to join their Collaboration Services Team. The role focuses on supporting the setup and configuration of Microsoft Teams Room Systems and AV solutions, while requiring strong troubleshooting and communication skills.

AudioAudio/Visual EquipmentDigital MediaProfessional ServicesSoftware

H1B Sponsor Likely

Responsibilities

Key technical support resource for the server and application upgrade of the client room scheduling solution

Provide run the business support of the client’s global hybrid conference solution. This includes: Initial response to service issues with the scheduling service, Programming the server for new panel additions, Escalation for service as required, Coordination of new implementations with project teams

Management of the scheduling solutions asset and informational records

Management of end user training and user guide documentation for the scheduling system

Manage client processes for device management

Assist in the set up and testing of new AV and Collaboration technologies. Will require coordination of risk assessments with IT security team

Ability to work with key client contacts and vendors globally

Other duties assigned as assigned

Qualification

Microsoft Teams RoomsApplication ServersSQL Server DatabaseCrestron Room SchedulersMicrosoft Exchange/Office 365Windows Server 2016/2019Technical aptitudeMulti-taskingMicrosoft OfficeAdobe AcrobatCommunication skillsTeam collaborationSelf-directed learning

Required

Ability to troubleshoot

Strong communication skills, both written and verbal

Key technical support resource for the server and application upgrade of the client room scheduling solution

Provide run the business support of the client's global hybrid conference solution

Initial response to service issues with the scheduling service

Programming the server for new panel additions

Escalation for service as required

Coordination of new implementations with project teams

Management of the scheduling solutions asset and informational records

Management of end user training and user guide documentation for the scheduling system

Manage client processes for device management

Assist in the set up and testing of new AV and Collaboration technologies

Ability to work with key client contacts and vendors globally

Must have ability to lead and contribute individually, as well as work productively within a team and across functional disciplines

Strong ability to multi-task, prioritize, manage time and work in a self-directed manner

Technical aptitude and ability to be a self-driven learner with credible understanding network environments

Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat

Experience in Microsoft Teams Rooms/Conference Room AV Standards

Experience with Application Servers and SQL Server Database

Technical experience in configuring large scale Crestron Room Schedulers within an enterprise

Experience with Microsoft Exchange/Office 365 with Exchange Web Services (EWS)

Experience with Windows Server 2016/2019

2 - 5 years of experience with Information Technology, as well as customer service, preferably in a corporate environment

Preferred

Associates Degree in Computer Science, Computer Engineering, Information Systems or equivalent experience preferred

Company

AVI-SPL

Glassdoor3.7

AVI-SPL is an IT company that provides AV/UC integrator and digital solutions.

Founded in 1979

Tampa, Florida, USA

1001-5000 employees

https://avispl.com/

H1B Sponsorship

AVI-SPL has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1)

2021 (1)