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i-Tech Support, Inc. · 6 hours ago

MSP vCIO (Virtual Chief Information Officer)

Orlando, FL

Full-time

Onsite

Senior Level

i-Tech Support, Inc. is a Managed Services Provider seeking a Virtual Chief Information Officer (vCIO) to enhance client operational efficiency through technology solutions. The vCIO will manage client relationships, develop technology roadmaps, and ensure strategic alignment of technology with business goals.

Cloud ComputingData CenterInformation TechnologyNetwork SecurityVoIP

Responsibilities

Initiate and manage MSP client relationships through onboarding and ongoing engagements

Establish and lead client steering committees and conduct Quarterly Business Review (QBR) meetings

Create and present technology roadmaps and budgets aligned with business goals

Follow established Business Alignment (BA) processes and ensure smooth inter-departmental coordination

Use MSP tools for visibility, reporting, and management of client environments

Improve service metrics like tickets per endpoint per month (TPE/M) and average resolution time

Educate clients on cyber-risk management and implement strategies for protection

Manage technology lifecycle to ensure systems remain current and efficient

Advocate for appropriate upgrades and services, explaining needs and costs

Maintain transparent communication with clients and internal teams

Participate in meetings like Noise Abatement Process (NAP), Standards Committee, and Preflight Check-ins

Promote company values and contribute to the organization’s culture

Continuously refine BA processes

Track and report team metrics

Monitor scheduled and completed QBRs

Evaluate engagement and satisfaction

Track proposal success rates

Qualification

Business & Financial AcumenTechnical ProficiencyClient EngagementStrategic RecommendationsTask ManagementProven Track RecordTechnical PassionOrganizational SkillsCommunication