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CPM Federal Credit Union · 20 hours ago

Contact Center Rep I, PT

United States

Full-time

Remote

Entry Level

1+ years exp

CPM Federal Credit Union is a financial institution dedicated to improving the financial well-being of its members. They are seeking a part-time Remote Contact Center Representative to provide exceptional member service and handle various inquiries related to accounts and loans.

FinanceFinancial ServicesLending

Responsibilities

Provide top-notch member service

Handle a wide range of member inquiries, including account statements, loans, payments, automatic transfers, interest rates, investment certificates, and more

Use your promptness, courtesy, and expertise to ensure our members' questions and problems are resolved accurately and efficiently

Qualification

Customer Service SkillsEffective CommunicationProblem-Solving AbilitiesMember Service ExperienceHigh School Diploma

Required

Excellent Customer Service Skills: You're a natural people person with a passion for providing exceptional service. Your friendly demeanor, patience, and ability to listen attentively will help you build strong relationships with our valued members

Effective Communication: You possess strong verbal and written communication skills, enabling you to explain complex information in a clear and concise manner. You'll engage with members over the phone, email, and chat, so effective communication is essential

Problem-Solving Abilities: You have a knack for finding solutions to challenges and resolving member issues. Your analytical thinking and attention to detail will help you navigate through various member inquiries with ease

High school diploma or equivalent

At least one year of experience in member service at a full-service financial institution or at least one year of experience in call center