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Vail Resorts · 1 day ago

Assistant Front Office Manager - The Hythe - Marriott Luxury Collection

Vail, CO

Full-time

Onsite

Mid Level

$58K/yr - $65K/yr

Vail Resorts is a company that offers a unique experience in the mountains, emphasizing outdoor activities and guest interactions. The Assistant Front Office Manager supports the Front Office Manager in overseeing daily operations, ensuring guest satisfaction, and managing staff in various front office areas.

LeisureTravel

Responsibilities

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example

Encourages and builds mutual trust, respect, and cooperation among team members

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence

Ensure employee recognition is taking place on all shifts

Establishes and maintains open, collaborative relationships with employees

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis

Develops specific goals and plans to prioritize, organize, and accomplish your work

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others

Strives to improve service performance

Collaborates with the Front Office Manager on ways to continually improve departmental service

Communicates a clear and consistent message regarding the Front Office goals to produce desired results

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Provides services that are above and beyond for customer satisfaction and retention

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed

Serves as a role model to demonstrate appropriate behaviors

Sets a positive example for guest relations

Displays outstanding hospitality skills

Empowers employees to provide excellent customer service

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction

Provides feedback to employees based on observation of service behaviors

Handles guest problems and complaints effectively

Interacts with guests to obtain feedback on product quality and service levels

Implements the customer recognition/service program, communicating and ensuring the process

Ensures compliance with all Front Office policies, standards and procedures

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates

Qualification

Front office managementGuest serviceProperty management systemSupervisory experienceCommunication skillsOrganizational skillsProblem-solving skillsAttention to detailAdaptability

Required

Excellent computer skills, including Word, Excel, knowledge of booking channels some property management system experience

Ability to learn a variety of computer software applications necessary to complete the duties of the job

Excellent communication skills (verbal and written)

Strong organizational skills, attention to detail, problem-solving skills, guest service, ability to adapt to a changing environment, ability to work weekends, holidays and long shifts as occupancy requires

Preferred

Previous supervisory experience in hotel front office management role

Previous hotel front office experience and solid understanding of hotel reservations, revenue management, and guest service

Undergraduate degree

Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

MORE employee discounts on lodging, food, gear, and mountain shuttles

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Referral Program

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

Free ski passes for dependents

Critical Illness and Accident plans

Company

Vail Resorts

Glassdoor3.4

Vail Resorts is a network of the best destination and close-to-home ski resorts in the world including Vail Mountain, Breckenridge, Park City Mountain, Whistler Blackcomb, Stowe, and 32 additional resorts across North America; Andermatt-Sedrun and Crans-Montana in Switzerland; and Perisher, Hotham, and Falls Creek in Australia.

Founded in 1992