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Salesforce · 1 day ago

Missionforce - Deployment Strategist, Public Sector

Hawaii, United States

Full-time

Hybrid

Senior Level

$148K/yr - $333K/yr

5+ years exp

Salesforce is the #1 AI CRM, where innovation is a way of life. The Deployment Strategist will play a pivotal leadership role in driving the successful adoption and strategic implementation of Salesforce solutions across national security and allied defense programs.

Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Lead the analysis and strategic design of Salesforce solutions for our U.S. Department of Defense, Intelligence Community, Aerospace & Allied Nations customers, leveraging Data Cloud, Flows, and Salesforce APIs. Synthesize complex business challenges into clear, actionable solution architectures and strategic deployment plans, focusing on business impact rather than technical execution

Provide comprehensive oversight for the successful deployment of Salesforce solutions, ensuring seamless integration with existing customer infrastructure. Monitor project progress, identify potential roadblocks, and strategically guide the optimization for long-term reliability, scalability, and security, including the establishment and governance of agent behavior guardrails

Serve as the primary front-facing contact for Salesforce deployments, building and nurturing strong, trust-based relationships with high-level government personnel and key customer stakeholders. Act as a strategic partner, deeply understanding their operational challenges and strategic goals, and presenting proposals that drive measurable value and adoption

Improve Efficiency, Mission-Readiness, and Trust, helping the U.S. and allied governments deploy technology that delivers faster response times, better personnel utilization, and more effective logistics and asset management

Design and lead interactive facilitation and workshopping sessions, such as agent design workshops and jobs-to-be-done analysis, to collaboratively define optimal AI solutions and drive alignment across customer teams

Embed deeply with client teams in classified and unclassified environments to truly grasp their operational challenges and strategic goals. Act as a primary technical advisor, providing expert guidance and presenting results and proposals that drive measurable value and adoption

Apply foundational Conversation Design skills to guide the creation of intuitive, effective, and user-centric conversational AI experiences

Assess customer organizational readiness for AI adoption and guide them through necessary process transformations and reengineering to maximize the benefits of intelligent agents

Serve as a vital feedback loop between customers and internal product/engineering teams. Field observations will directly influence future product enhancements, help shape the strategic direction of our platform, and contribute to broader scalable product improvements

Lead discussions around AI strategy and roadmapping for customers. Drive the adoption of foundational Responsible AI principles, including risk mitigation, bias and toxicity testing, and the setup of robust guardrails to ensure ethical and safe AI usage

Qualification

Salesforce platform knowledgeAI/LLM technologiesStrategic solutioningExecutive relationship managementProgram managementConversation designOrganizational readinessSalesforce certificationsAnalytical skillsEntrepreneurial spiritCollaboration skillsCommunication skills

Required

5+ years of experience in strategic solutioning and oversight of cloud-based technology deployments, with a proven track record of leading successful, impactful enterprise-level projects

Understanding of the Salesforce platform and ecosystem

Experience leading and overseeing deployments of AI/LLM technologies, including end-to-end engagement management

Exceptional ability to confront open-ended problems in unstructured, ambiguous environments, demonstrating a curious, analytical, and solution-oriented approach

Demonstrated entrepreneurial spirit, a 'get-things-done' attitude, and a relentless focus on fast delivery and measurable customer impact

Excellent collaboration and communication skills (written and verbal), with the ability to explain complex strategic and technical concepts to non-technical stakeholders and C-suite executives, and translate business needs into strategic requirements

Proven experience managing executive customer relationships in a strategic advisory or consulting role

Demonstrated AI consulting abilities from experience in conversation design, responsible AI practices, and prompt engineering

Experience working in or adjacent to secure environments

Ability to travel 25-50% of the time, as needed to customer sites

Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role

Eligible for a US Security Clearance