AWARE Inc. · 11 hours ago
Information Technology Support Specialist - Information Technology (Billings, MT)
Billings, MT
Full-time
Onsite
New Grad, Entry Level
$18/hr - $22/hrAWARE Inc. is dedicated to providing high-quality care to individuals in the community. They are looking for an Information Technology Support Specialist to assist staff with desktop computing needs and manage the IT Help Desk, ensuring seamless operation of technology systems.
Non ProfitSocialSocial Assistance
Responsibilities
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
Assists in the management of AWARE’s IT Help Desk to determine and resolve problems received from staff
Interact with numerous computer platforms
Ensure desktop computers interconnect seamlessly with diverse systems including, associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
Trains and orients staff on use of hardware and software
Configure, monitor, and maintain security camera systems and Access control systems
Recommends and / or performs upgrades on systems to ensure longevity
Works with procurement staff to purchase hardware and software; as well as maintaining an active and accurate inventory system
Orders computer supplies
Assesses functional needs to determine specifications for purchases
Assist with fieldwork as requested
Assists in the development and review of written policies and procedures governing all aspects of the Information Technology Department
Update and maintain company contacts
Set up and load computer equipment with required items and prepare computer equipment for operation
Troubleshoot minor equipment malfunctions and correct them as directed by computer operation manuals, or supervisor
Performs tasks necessary to prepare computers for delivery to requesting staff
Able to react to change proactively, handle other essential tasks as assigned, and office work as assigned
Maintains log of all work by utilizing IT helpdesk system; able to pull, terminate, and test low voltage wiring
Performs necessary tasks within Microsoft 365 environment
Other tasks as assigned
Qualification
Required
Requires a Bachelor's Degree in Computer Science or a related field, or equivalent experience
Well documented work-related history noting skills, knowledge or experience in information technology
A Valid Montana Driver's License and clean motor vehicle record required
Knowledge, skills, and a well-documented work history in information technology and computer science
Knowledge of electronic equipment, hardware, software, applications
Excellent verbal and written communication skills
Experience within Microsoft 365 environment
Excellent Microsoft Office Skills
Benefits
Annual raises
Tuition Reimbursement
Health Insurance
Dental/Vision Insurance
401(k) with company match
Life Insurance
Wellness programs
Generous paid time off
Company
AWARE Inc.
AWARE MISSION: We help people live independent lives.
Founded in 1974
501-1000 employees
H1B Sponsorship
AWARE Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (2)
2022 (2)
2021 (7)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Matt Bugni
Chief Executive Officer
Francine Cooper
Chief Financial Officer
Recent News
2025-10-31
Company data provided by crunchbase