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Syngenta · 2 days ago

Customer Experience and Marketing Communications Specialist

Greensboro, NC

Full-time

Hybrid

Mid Level

3+ years exp

Syngenta is a world market leader in crop protection, dedicated to helping farmers ensure safe and nutritious food while minimizing agricultural inputs. The Customer Experience and Marketing Communications Specialist will enhance the overall customer experience by ensuring that all communications reflect Syngenta's values and support brand growth through effective marketing strategies.

AgricultureFarming

Comp. & Benefits

No H1B

Responsibilities

Coordinate the development and execution of marketing communications plans that deliver clear messaging to customers

Deliver a consistent and positive experience by coordinating with the marketing communications team to ensure timely customer insights to craft targeted messaging

Develop and execute integrated marketing plans with Marketing Communication Leads to drive Crop Protection commercial objectives

Design comprehensive strategies for key products and initiatives while working with marketing communications leads, field sales teams, agency partners, and key stakeholders

Support new brands across regional markets while enhancing customer experience and brand engagement

Coordinate internal and external customer tours through standardized processes, working across teams to optimize schedules, maintain facility readiness, and ensure safety compliance

Deliver professional tour experiences while continuously improving logistics to maximize efficiency and customer satisfaction

Manage vendor relationships and coordinate with advertising agencies to align creative assets, materials, and messaging with marketing goals

Maintain stakeholder communications while overseeing timelines and budgets

Monitor deliverable quality to ensure brand compliance and superior customer experience

Develop engaging customer tour content aligned with brand standards by collaborating with cross-functional teams to gather insights and validate accuracy

Partner with design vendors to execute creative elements while maintaining quality and budgets. Continuously innovate tour experiences to maximize engagement and brand impact

Lead project teams in designing and delivering customer experience tours, overseeing planning, resources, execution, and quality control under supervision

Facilitate cross-functional collaboration while maintaining timelines, budgets, and performance standards to ensure engaging, brand-aligned experiences

Optimize Marketing Communications and Customer Experience operations through standardized workflows and best practices, while coordinating projects, budgets, and timelines

Monitor performance metrics and implement technology solutions to enhance collaboration and efficiency

Streamline resource utilization to support strategic communication goals

Qualification

Marketing CommunicationsCustomer Experience StrategyProject ManagementContent CreationJourney MappingSales AlignmentVendor ManagementOrganizational SkillsCross-Functional CollaborationCreative Problem Solving

Required

A minimum of Bachelor's degree, preferably in agriculture or related field (Master's degree is preferred)

A minimum of 3 years of previous experience in Sales and Marketing or Marketing Communications

Up to 10% of domestic travel may be required

All applicants must be able to work in the United States without sponsorship from Syngenta

Preferred

Experience ensuring marketing and Customer Experience initiatives comply with legal, regulatory, safety, and privacy standards

Ability to deliver creative, customer-focused, omni-channel marketing communications plans that directly impact sales and grow market share

Ability to work across departments (Sales, Product, Operations, etc.) to align Customer Experience and Marketing goals

Experience in Journey Mapping, Service Blueprinting, and Customer experience strategy development

Experience in content creation, storytelling, and brand messaging

Strong organizational skills in managing multiple campaigns, budgets, vendors, and Customer Experience initiatives

Understanding of legal, regulatory, and privacy requirements in Marketing and Customer Experience

Benefits

A culture that celebrates diversity & inclusion, promotes professional development, and strives for a work-life balance that supports the team members.

Offers flexible work options to support your work and personal needs.

Full Benefit Package (Medical, Dental & Vision) that starts your first day.

401k plan with company match, Profit Sharing & Retirement Savings Contribution.

Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits.

Company

Syngenta

Glassdoor4.2

Syngenta is an agriculture company provides products and solutions to help farmers achieve global food security for a growing population. It is a sub-organization of Syngenta Group.

Founded in 2000

Basel, Basel-Stadt, CHE

10001+ employees