SB CLINICAL PRACTICE MANAGEMENT PLAN INC ยท 7 hours ago
Customer Service Representative - Patient Accounts
US-NY-EAST SETAUKET
Full-time
Hybrid
Mid Level
$23/hr - $28.74/hr
3+ years expSB Clinical Practice Management Plan Inc is seeking a Customer Service Representative for their Patient Accounts department. The role involves accurately answering and scheduling patient appointments, conducting insurance verifications, and providing excellent customer service to patients while handling a high volume of calls.
Hospital & Health Care
No H1B
Responsibilities
Review various EMRs to review notes, insurance and form folders to assist in resolving patient inquiries
Conduct insurance verification
Handle high volume of patient telephone calls
Provide customer service to patients
Demonstrate courteous and professional behavior when dealing with patients
Document and take appropriate action for all telephone calls in billing system
Resolve patient inquiries or escalate for solution
Perform all other duties as assigned by management
Qualification
Required
High School Diploma/GED
Three (3) years of customer service/call center experience. In lieu of this requirement, will accept two years of medical billing related experience or graduation from a medical billing program
Must have excellent expressive and written communication skills
Must be highly organized
Must be proficient in Microsoft Office Word and Excel
Heavy telephone experience
Preferred
Computer literate with knowledge of medical insurance policies, reimbursement and medical terminology
Experience with insurance websites
Company
SB CLINICAL PRACTICE MANAGEMENT PLAN INC
At SB Clinical Practice Management Plan, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Layton
Chief Financial Officer
Company data provided by crunchbase