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The Independence Fund · 21 hours ago

Veteran Program Manager

Charlotte, NC

Full-time

Onsite

Mid Level

The Independence Fund is a mission-driven organization focused on supporting veterans and their families. The Veteran Program Manager plays a critical role in providing administrative and operational support to the Veteran Services team, ensuring smooth program operations and effective communication across various initiatives.

Non-profit Organization Management

Responsibilities

Provide operational and administrative leadership support to the Deputy Director of Veteran Programs and Program Managers across five Veteran Services programs

Coordinate scheduling, documentation, workflows, and follow-up related to program activities, events, and deadlines

Support and oversee application processing, recordkeeping, and internal tracking across multiple programs simultaneously

Anticipate operational needs, proactively identify issues, and propose solutions to ensure program execution remains on track

Support the translation of program activity into clear documentation, summaries, and updates that enable leadership, Development, and Communications to accurately reflect program impact

Maintain accurate, up-to-date program records using Microsoft databases (Microsoft Access preferred)

Enter, update, audit, and validate data to ensure accuracy, integrity, and compliance with internal standards

Create, manage, and maintain spreadsheets for tracking applications, awards, inventory, travel, and program metrics

Generate reports and data summaries for leadership, Program Managers, and Communications to support reporting, storytelling, and decision-making

Coordinate and book travel arrangements for staff, Veterans, and program-related events as directed

Track expenses and maintain documentation related to travel, lodging, and program logistics

Assist with procurement tracking, shipping coordination, and inventory support when needed

Serve as a dependable internal communications partner to Program Managers and the Deputy Director of Veteran Programs

Coordinate with the Communications team as needed to ensure accurate representation of program activities, metrics, and Veteran impact

Respond professionally and promptly to internal and external inquiries

Collaborate effectively with Programs, Casework, Operations, Development, and Communications teams

Provide cross-program support during peak periods, events, or special initiatives

Contribute to a collaborative, accountable, and solutions-oriented team culture

Demonstrate initiative, sound judgment, and ownership of responsibilities without requiring constant supervision

Uphold ethical, Veteran-centered practices and The Independence Fund’s mission and values in all interactions

Qualification

Database managementMicrosoft AccessSpreadsheet proficiencyTravel coordinationNonprofit experienceService-oriented mindsetCommunicationOrganizational skillsAttention to detail

Required

Strong administrative, operational, and organizational skills with the ability to manage multiple priorities

Demonstrated experience working with databases; Microsoft database experience strongly preferred

Advanced proficiency in spreadsheets (Excel or similar), including tracking, data organization, and reporting

High attention to detail and accuracy in data entry and recordkeeping

Ability to work independently, meet deadlines, and adapt in a fast-moving environment

Strong written and verbal communication skills

Professional, dependable, and service-oriented mindset

Preferred

Experience supporting nonprofit, veteran-focused, healthcare, or human services programs

Familiarity with CRM or case management systems

Experience coordinating travel or logistics for teams or events

Passion for serving Veterans, Caregivers, and military families

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Company

The Independence Fund

Founded in 2007, The Independence Fund is committed to serving the Warfighter Community by providing innovative programs and services to support the physical, mental, emotional, and spiritual independence of our servicemembers, combat Veterans, their Caregivers, families, and those Allies who served in combat alongside our troops, through innovative mobility and adaptive technologies and therapies for combat Veterans; suicide prevention; caregiver and family support; and Veteran advocacy with the U.S.

Founded in 2007