Luqra ยท 14 hours ago
Merchant Service Support Analyst
Newport Beach, CA
Full-time
Onsite
Entry Level
$22/hr - $28/hr
1+ years expLuqra is a company focused on delivering reliable payment solutions for merchants, and they are seeking motivated individuals to join their team. The role involves supporting merchants with payment processing and account-related inquiries while ensuring high-quality customer service and operational excellence.
Financial Services
Hiring Manager
Hilda Hurley, PHR
Responsibilities
Provide support to customers via inbound phone calls, email, chat, and ticketing systems
Respond to customer inquiries in a timely, accurate, and professional manner while meeting quality and service standards
Perform data entry and maintain accurate, up-to-date account records
Clearly document all interactions, troubleshooting steps, and resolutions using call and ticketing systems
Assist with technical troubleshooting of credit card processing terminals and software
Communicate technical information in clear, customer-friendly language for non-technical users
Take ownership of customer issues from initial contact through resolution, including follow-ups and internal coordination
Use sound judgment and follow established procedures when handling customer requests
Consistently meet response time, documentation, and quality benchmarks
De-escalate challenging situations professionally by remaining calm, identifying root causes, and guiding issues to resolution
Qualification
Required
1+ years of customer service or support experience
Strong verbal and written communication skills, with the ability to explain technical and financial concepts clearly to customers
Proficiency with computers and common business tools, including Microsoft Office and Outlook
Ability to quickly learn new systems, products, and processes in a fast-paced environment
Strong problem-solving skills and attention to detail
Preferred
Experience supporting merchant services, payment processing, or card networks
Familiarity with TSYS or similar payment processing platforms
Experience using CRM systems (e.g., Salesforce, IRIS or similar tools)
Prior multi-channel high-volume customer support experience
Bilingual (a plus, not required)
Benefits
Comprehensive benefits package including medical, dental, and vision
401(k) with company match
Paid time off
Holiday pay
Opportunities for personal and professional growth
Collaborative, team-oriented culture
Company
Luqra
Luqra is a fintech powering the next generation of payments + banking.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Aaron Slominski
Board Member and Managing Partner
Tamir Ram
CMO
Company data provided by crunchbase