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Pacifica Hotels · 14 hours ago

Guest Service Representative

Cambria, CA

Full-time

Onsite

New Grad, Entry Level

$18/hr - $19/hr

Pacifica Hotels is seeking a part time Guest Service Representative for Fogcatcher Inn in Cambria, CA. The role requires maintaining high standards of guest service, effective communication, and handling guest check-in and check-out procedures.

HospitalityHotelVacation Rental

Responsibilities

Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests

Communicate effectively with guests and fellow team members

Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied

Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability

Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out

Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Company’s reservation guideline

Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests

Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone

Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service

Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy

Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner

Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations

Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel

Perform other duties as assigned, requested or deemed necessary by management

Qualification

Guest relationsCash handlingEffective communicationReservation systemsCustomer serviceTeam collaborationProblem solving

Required

Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests

Communicate effectively with guests and fellow team members

Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied

Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability

Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Company's reservation guideline