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Bumble Inc. · 3 days ago

Critical Response Specialist

United States

Full-time

Remote

Entry, Mid Level

$70K/yr - $85K/yr

1+ years exp

Bumble Inc. is an equal opportunity employer dedicated to creating healthy and equitable relationships. As a Critical Response Specialist, you will investigate high-risk escalations and collaborate with various teams to ensure the safety of the global community.

Computer Software

Responsibilities

Investigate and respond to time-sensitive, high-risk escalations involving child sexual abuse and exploitation, physical and sexual violence, trafficking, terrorism, and other critical safety concerns, ensuring prompt and responsible outcomes

Review and assess complex cases by analysing user behaviour, evidence, and contextual signals to determine appropriate enforcement or support actions

Respond to urgent requests from government authorities, law enforcement, and NGOs, partnering closely with Legal and Policy teams to ensure accuracy, compliance, and care

Support members impacted by safety incidents using trauma-informed, empathetic practices that reflect Bumble’s values of Respect and Courage

Follow established escalation procedures for complex or ambiguous cases, independently managing defined decisions and escalating to senior team members when risk thresholds are met

Collaborate with cross-functional partners to identify operational challenges and contribute insights that help improve tools, workflows, and escalation processes

Participate in on-call rotations, including nights, weekends, and holidays, to support a global community

Qualification

Trust & Safety experienceInvestigation skillsAnalytical skillsNGOsCollaboration skillsCommunication skillsEmpathyLanguage proficiencyCritical thinking

Required

Typically requires 1–3 years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills

Experience in Trust & Safety, online operations, law enforcement response, or a related field involving investigation of harmful or criminal behaviour

Demonstrated ability to identify and investigate users who seek to commit serious harm or crimes on online platforms

Experience working with external partners such as law enforcement, government agencies, or NGOs, particularly in child safety and violence-prevention contexts

Comfortable reviewing sensitive and graphic content as a core part of the role, with an understanding of personal wellbeing practices and the importance of seeking support

Strong analytical and critical-thinking skills, with the ability to prioritise effectively in fast-moving, high-stakes environments

Clear and thoughtful written and verbal communication skills, with the ability to document findings and share information with targeted audiences

A collaborative, accountable working style — you take ownership, work across teams with purpose, and adapt with an agile mindset