Helpdesk Support Technician - Part Time jobs in United States
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WebTPA · 15 hours ago

Helpdesk Support Technician - Part Time

positionIrving, TX
timePart-time
remoteOnsite
seniorityEntry Level
date2+ years exp

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30 years of experience. The Desktop Support Technician is responsible for providing support, deployment, and repair of desktop workstation equipment, peripherals, and software.

Financial ServicesHealth Care
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Troubleshoot software and hardware issues
Escalation of issues to the appropriate application support or level 2 desktop support team
Configuration and deployment of desktop hardware, software and peripherals
Follow established policies, procedures, and processes
Maintain and update asset data

Qualification

Windows Operating SystemsDesktopLaptop supportMicrosoft OfficeOffice365Basic networking/telecomActive DirectoryPrioritization skillsTicketing systemsEffective communication

Required

2 years' experience providing first level troubleshooting and support of: Windows Operating Systems
Desktops and laptops workstations
Peripherals such as printers, document scanners, and docking stations
Business productivity software such as Microsoft Office and Office365
Basic networking/telecom such as internet, VPN, and phones
Creation and deletion of user credentials using Active Directory
Ability to effectively communicate with internal users who possess varying levels of technical skills
Able to prioritize multiple incidents and request and process in a timely manner
Experience using ticketing systems

Preferred

Some college courses in related field a plus

Company

WebTPA

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WebTPA provides customizable administration solutions and products to employers, health systems and insurance companies.
dateFounded in 1993
location
Grapevine, Texas, USA
people-size501-1000 employees
web-link
http://webtpa.com

H1B Sponsorship

WebTPA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
2020-11-06Acquired
2001-05-01Series Unknown

Leadership Team

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Tanner Vick
Chief Financial Officer
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Recent News

BiometricUpdate.com
Data breach victims more often than not face delays in critical notifications
2025-04-18
SecurityWeek
2024 US Healthcare Data Breaches: 585 Incidents, 180 Million Compromised User Records
2025-01-17
TechCrunch
Healthcare company WebTPA discloses breach affecting 2.5 million people
2024-05-23
Company data provided by crunchbase