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PromptCare · 3 days ago

Co-Pay Assistance Collections Specialist

New Providence, NJ

Full-time

Hybrid

Entry Level

$21/hr - $24/hr

2+ years exp

PromptCare is a company specializing in homecare infusion services, and they are seeking a Co-Pay Assistance Collections Specialist to join their AR Infusion team. The Specialist will oversee the billing and collections of patients’ pay accounts, ensuring timely and accurate submissions as well as evaluating eligibility for assistance programs.

Health CareHome Health CareInsuranceMedicalPharmaceuticalTherapeutics

Responsibilities

Ensure timely and accurate submission of patient statements

Ensure proper follow-up is performed on all outstanding balances

Evaluate eligibility for Copay Assistance & Hardship Program and identify possible funding sources

Follow internal and external policies and procedures

Escalate problems as necessary to ensure timely resolution

Ensure balances that are billed to a patient are appropriate by reviewing the primary payer EOB and other account information as necessary

Maintain the patient billing phone line and answer and respond to patient questions and concerns in a timely manner

Submissions & Collections of Copay Assistance Payor accounts for assigned payers

Re-enroll patients yearly for Copay Assistance and Hardship Programs

Additional duties as assigned

Qualification

Electronic claims submissionMedical collectionsInsurance plans knowledgeBilling/collections experienceAccounts receivable experienceCPR+ software knowledge