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Cranbrook Schools · 17 hours ago

Receptionist/Administrative Assistant - Human Resources

Bloomfield Hills, Michigan, United States

Full-time

Onsite

Entry Level

2+ years exp

Cranbrook Schools is a leading center of education, science, and art, welcoming thousands of visitors each year. The Receptionist/Administrative Assistant position serves as the first point of contact for visitors and provides administrative support to the Human Resources department.

Primary/Secondary Education

Responsibilities

Answer incoming telephone calls with a positive and pleasant demeanor, determine purpose of the calls, and forward calls to appropriate personnel or department

Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel

Interact efficiently and positively with the general public, visitors and employees across Cranbrook’s community with a strong “customer service” philosophy

Retrieve messages from voicemail and forward to the appropriate personnel

Answer questions about Cranbrook and provide callers with address, directions, and other information, maintaining familiarity with Cranbrook events and activities in order to provide informed assistance in a friendly and professional manner

Maintain check-in logbook at the front desk, making sure visitors and staff sign in and out

Monitor visitor access in accordance with Cranbrook House security protocols

Remain up to date on emergency procedures including lock-down procedures

Update calendars for scheduling of the Cranbrook House conference rooms utilizing the MRM meeting scheduling system

Order office supplies for the Human Resources department and sort and distribute their mail

Monitor Human Resources general email account, forwarding messages as appropriate for follow up, and responding as needed

Maintain Cranbrook’s online Telephone Directory so that data is up-to-date and accurate

Enter information into the Human Resources Information System (HRIS) as requested and assist with other clerical/administrative tasks during high volume hiring periods

Prepare new hire and benefit orientation packets to ensure supplies are readily available as orientations are scheduled

Perform other clerical duties as needed such as filing, alphabetizing, shredding, large mailings, proofreading, data entry, and assisting with other HR projects

Maintain strict confidentiality on all employee-related issues, files, information, and paperwork inherent to the Human Resources function

Qualification

Microsoft OfficeDatabase entryCustomer serviceClerical experienceConfidentialityProfessional demeanorCommunication skillsAttention to detail

Required

A High School Diploma or GED is required

Requires two years of clerical/administrative experience with proficiency in Microsoft Office and database entry, requiring accuracy and attention to detail

Must have excellent customer service skills with the ability to interact positively and effectively with internal and external constituents both on the phone and in person

Will have interaction with a broad group of customers including executives and the public, requiring a calm and professional demeanor

Deals with confidential information where strict maintenance of confidentiality is required