tdgFacilities · 19 hours ago
Operations Coordinator - Major Account
Cincinnati, OH, US
Full-time
Onsite
Entry, Mid Level
$50K/yr - $70K/yr
2+ years exptdgFacilities is a dynamic integrated facilities management organization committed to excellence, integrity, and teamwork. They are seeking a full-time Operations Coordinator - Major Account to support service scheduling, delivery, efficiency, and analytics within their organization, ensuring seamless service delivery and maintaining high standards for clients.
Building MaintenanceCleanTechFacilities Support ServicesFacility Management
Responsibilities
Own the full lifecycle of customer work orders – from intake and scheduling through technician engagement, documentation, and closure – ensuring timely delivery, accurate data, and clear communication throughout
Serve as a central point of contact between field staff, leadership, clients, and internal teams. Proactively manage updates, escalate issues, and drive follow-through on all assigned work
Collaborate closely with the Account Director, acting as an operational counterpart and holding stakeholders accountable to realistic delivery timelines and resource commitments
Monitor daily and future schedules for mobile teams associated with service. Adjust proactively for conflicts, emergencies, or resource constraints while balancing long-range workload and rolling forecasts
Ensure accurate and timely submission of time, materials, and documentation to support downstream invoicing and reporting
Engage directly with client sites via phone, email, and portal systems to coordinate appointments, resolve issues, and support project execution
Coordinate rental equipment needs and manage associated logistics, invoices, and tracking
Partner with the Field Service Analysts to leverage work order dashboards and reports. Use data to guide technician deployment, workload balancing, and continuous improvement of operational cadence
Participate in root cause investigations around process breakdowns or repeat service issues. Flag and help resolve systemic gaps in coordination, communication, or delivery
Participate in technician feedback loops by documenting service misses, contributing to scorecards, and surfacing insights during performance reviews
Ensure Preventative Maintenance schedules are fully executed by orchestrating technician availability, access coordination, and status tracking
Actively support strategic initiatives, such as improving PM forecasting, and driving SOP adoption
Support new SOP creation, process documentation, and cross-training within the FSC Team
Support operational leaders in mass communications, calendar alignment, and coordination of team meetings or touchpoints
Provide extended hour coverage during project surges or emergencies, and participate in an On-Call rotation for the company’s main Service Line
Perform other tasks and duties as required
Qualification
Required
Associates or Bachelor's degree in a field of business competency (e.g. Business Administration, Finance, Management Information Systems, Supply Chain Management, Accounting, etc.)
2+ years of experience in scheduling, coordination, logistics, or operations support within a technical services or field-service based organization
Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and charts
Excellent organizational skills, including the ability to manage competing priorities, decision with confidence, and anticipate downstream impacts
Strong analytical skills with the ability to identify trends, generate insights, and propose actionable recommendations
Demonstrated accountability for accurate data management, documentation, and ensuring deadlines are met
Excellent communication and interpersonal skills to facilitate collaboration across teams and departments
Problem-solving mindset, with the initiative to challenge assumptions and improve systems over time
Problem-solving skills to address data inconsistencies, operational challenges, and scheduling conflicts
Ability to work independently and take initiative while also supporting team needs
Flexibility to work extended hours during peak periods, emergencies, or special projects
Commitment to continuous improvement and interested in blazing a trail within field service best practices
Benefits
Health
Dental
Vision
STD/LTD
Paid Time Off
Paid Holidays
401K
Company
tdgFacilities
tdgFacilities is a full-service facilities company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kelly Flerlage
Chief Executive Officer
Paul Jostworth
Co-Founder & Board Advisor
Recent News
Seattle TechFlash
2025-07-01
Company data provided by crunchbase