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Con Edison · 8 hours ago

Systems Manager - Enterprise Data & Analytics / AI Business Transformation

New York, NY

Full-time

Onsite

Senior Level

$140K/yr - $190K/yr

7+ years exp

Con Edison is seeking a Systems Manager to lead their AI Business Transformation function within the Enterprise Data & Analytics organization. This role is crucial for architecting transformation visions for business units and driving AI solutions that deliver measurable value to the enterprise.

Utilities

Growth Opportunities

Responsibilities

Lead a team responsible for transformation strategy, including direct staff and strategic partner engagements

Architect large-scale transformation visions for each business unit, identifying opportunities for wholesale business process redesign enabled by AI

Lead outside-in benchmarking efforts to identify industry best practices, emerging capabilities, and strategic opportunities for AI-enabled transformation

Drive business process mapping to document current state operations, identify automation and AI opportunities, and inform use case prioritization

Lead customer and user journey mapping to understand stakeholder pain points and ensure AI solutions deliver intuitive end-to-end experiences

Drive product design standards for AI solutions, ensuring user-centered design principles are embedded from discovery through deployment

Develop high-level sequencing and sorting of use cases into cohesive program families with clear interdependency mapping

Implement and manage the value framework for AI investments, including business case development, benefits tracking, and ROI measurement

Lead enterprise change management for AI adoption, including organizational readiness assessment, capability building, and resistance management

Partner with business units to develop transformation roadmaps that align AI capabilities with strategic business objectives

Conduct impact assessments to understand how AI solutions will affect existing processes, roles, and organizational structures

Manage strategic partner relationships, scoping engagements, and ensuring quality delivery from external consultants

Develop and deliver executive communications on transformation progress, value realization, and strategic recommendations

Facilitate cross-functional alignment on transformation priorities and sequencing across the AI portfolio

Monitor and report on transformation outcomes, identifying lessons learned and opportunities for continuous improvement

Foster collaboration between transformation, product, and delivery teams to ensure seamless execution of change initiatives

Champion a proactive, customer-centric culture that builds trust, enhances engagement, and creates value for stakeholders

Qualification

Business transformation leadershipBusiness process mappingAI/ML initiativesExecutive stakeholder managementUser experience designRoadmap developmentValue realization frameworksStrategic communicationsConsulting firm engagementTeam buildingInterpersonal skillsPresentation skills

Required

Master's Degree and a minimum of 7 years full-time relevant work experience

Bachelor's Degree and a minimum of 9 years full-time relevant work experience

Demonstrated experience leading business transformation or change management initiatives

Proven experience with business process mapping, reengineering, or operational improvement

Experience with user experience design, journey mapping, or product design methodologies

Experience developing roadmaps and value realization frameworks

Track record of driving measurable business outcomes through technology-enabled change

Experience with executive-level stakeholder management and strategic communications

Experience managing consulting firm engagements and strategic partnerships

Demonstrated ability to acquire in-depth knowledge of industry trends, opportunities, and technologies

Proven experience in budget and procurement management

Experience planning and leading strategic initiatives

Experience with AI/ML initiatives and data-driven transformation

Ability to translate enterprise strategy into actionable delivery plans

Sufficient technical depth to engage credibly with data engineers, data scientists, and platform teams

Strong written and verbal communication skills

Excellent collaboration and team building skills

Ability to lead/manage others

Builds and manages effective teams

Effective interpersonal skills

Well organized, detail oriented and flexible to handle multiple assignments

Instills commitment to organizational goals

Develops and delivers effective presentations

Driver's License Required

Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays

Preferred

Master's Degree in Business Administration, Finance, Accounting, Management Information Systems, Information Systems, related business or technology aligned field and a minimum of 7 years full-time relevant work experience

Bachelor's Degree in Business Administration, Finance, Accounting, Management Information Systems, Information Systems, related business or technology aligned field and a minimum of 9 years full-time relevant work experience

Familiarity with utilities, energy, or regulated industries