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Corewell Health · 6 hours ago

Lab Customer Service Representative

Royal Oak, MI

Part-time

Onsite

Entry Level

1+ years exp

Corewell Health is a nationally recognized health system committed to delivering personalized health care to patients and communities. The Lab Customer Service Representative II is responsible for providing high-quality service to laboratory customers, triaging calls, and ensuring effective communication between internal and external customers regarding laboratory issues and test results.

Health CareHospitalMedical

H1B Sponsor Likely

Responsibilities

Answer incoming calls, gathering and documenting appropriate customer information

Communicate customer needs to the appropriate lab department or team for resolution and action

Obtain and convey appropriate information from/to customers, documenting in call tracking system to resolve laboratory testing issues. and register patients via OneContact by collecting and documenting demographic and financial information. Appropriately activate, convert and discharge visits on one contact. Register appropriately following the Corporate Registration Process

Work with sales/marketing team, Courier dept., Phlebotomy dept., and Lab to resolve issues

Provide information to customers regarding patient test results and status of test results

Call critical and stat laboratory results and document communication in appropriate system

Investigation and resolution of laboratory issues, properly documenting in Laboratory LIS system

Answer client questions regarding special test requirements/arrangements, scope of services offered, concerns related to test orders and results

Relay information and requests to customers in the form of patient reports, requisitions and faxes

Qualification

Customer serviceCall tracking systemMicrosoft/Windows experienceTyping 30 wpmCommunication skills

Required

High School Diploma or equivalent

1 year of relevant experience

Microsoft/ Windows experience, type 30 wpm

Benefits

Comprehensive benefits package to meet your financial, health, and work/life balance goals.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

Company

Corewell Health

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team

Founded in 2022

Grand Rapids, Michigan, USA

10001+ employees

https://corewellhealth.org

H1B Sponsorship

Corewell Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (49)

2024 (11)