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Insight · 11 hours ago

Network Technician

Phoenix, AZ

Full-time

Onsite

New Grad, Entry Level

$25/hr - $45/hr

Insight is a company focused on providing network services and technical support. They are seeking a Network Technician to perform installation, modification, repair, and servicing on systems and communications equipment for both internal teammates and clients on site.

Cloud ComputingConsumer SoftwareInformation TechnologyNetwork SecuritySoftware

H1B Sponsor Likely

Hiring Manager

Tricia Klonne

Responsibilities

Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem, keeping customer downtime to a minimum

Installs and tests system hardware at customer site. This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions

Completes all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract. This includes completion of required Insight and vendor paperwork, preparing defective products or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures

Identify system hardware problems and determine the most efficient and cost-effective way of resolving the problem

Perform necessary hardware and peripheral repair, keeping client downtime to a minimum

Identify defective parts and order replacement parts utilizing vendor supplied tools such as websites, phone support, etc

Understand current depot programs such as Hot Swap and AR3D; participate as needed

Video, Voice and Data Cabling Systems

Provides telephone support for a geographically dispersed user community using a combination of desktop remote control products

Resolve software configuration problems and diagnose hardware problems at the workstation level

Identifying, pulling, terminating and labeling Cat3, 5e, Cat 6, Cat 6A, coax and fiber optic cable

Installing support structures and pathways (J-hooks, support rings, cable slings and cable tray /ladder rack, conduit and raceway)

Termination of workstation outlets, patch panels, 110 and 66 blocks

Fiber terminations. Termination with multi-pair / strand cable (Copper and fiber)

Reading blueprints, identifying cable paths and some assistance with site surveys, and bidding

Networking Installs, tests, and configures network and data communication equipment such as switches, routers, firewalls, VPN devices, etc

Installs, tests, and supports Network Operating Systems (NOS) and their applications

Performs server hardware support, troubleshooting, and performance tuning

Implements and supports Active Directory and supporting technologies such as DNS, DHCP, WINS, etc

Implements and supports Microsoft server applications such as Exchange, SMS, IIS, RIS, etc

Qualification

Network configurationHardware repairCabling systemsActive DirectoryTroubleshooting skillsScripting techniquesDesktop operating systemsTechnical proficiencyUser supportBlueprint reading

Required

LANs, WANs, Personal Computers, messaging and server software applications experience required

Cable plants, network services, email, bulletin boards, and CD-ROM libraries needed

Ability to automate tasks using basic scripting techniques required

Remotely manage devices to determine user experiences and debug issues, utilizing knowledge base and call script skills required

Must be able to work with both ends of basic level testing as well as high level testing and documentation

High level of technical proficiency in microcomputer product areas a must

Familiarity with large account environments and protocol required

Working knowledge in major desktop operating systems

Comfort and familiarity with to take units apart and re-assemble required

Excellent troubleshooting skills needed

Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company's business and systems strategies

Benefits

Full benefits

Company

Insight

Glassdoor3.8

Insight dedicated to making the impossible possible combining cutting-edge technology.

Founded in 1988

Chandler, Arizona, USA

10001+ employees

https://www.insight.com

H1B Sponsorship

Insight has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2024 (1)

2022 (1)

2020 (1)