Signia by Hilton Atlanta · 1 week ago
Senior Event Manager - Signia by Hilton Atlanta
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
3+ years expSignia by Hilton Atlanta is looking for its next Senior Event Manager to join their dynamic team in delivering extraordinary experiences for guests. The role involves coordinating events, maintaining client relationships, and maximizing revenue through upselling and enhancements. Responsibilities include organizing event documentation, ensuring high-quality service, and participating in customer site inspections.
Hospitality
Responsibilities
Organize, plan, and prioritize duties by developing plans and goals
Communicate in a timely manner with internal and external clients via telephone, email, written documents, or in person
Build and maintain strong client relationships to set and meet expectations, delivering high-quality service
Demonstrate expertise in job systems, products, processes, and industry knowledge
Resolve conflicts and negotiate solutions while handling complaints, settling disputes, and managing grievances
Sell and influence both internal and external clients to enhance event experiences
Analyze and evaluate issues to make decisions and solve problems effectively
Ensure high-quality service by communicating guest needs to others, providing direction, guidance, feedback, and individual coaching as needed
Participate in customer site inspections and assist with the sales process when required
Perform additional duties based on business needs
Qualification
Required
Minimum of three years of event experience at a 'big box' hotel (500+ rooms, 50,000+ square feet of meeting space) of Hilton or luxury brand
Ability to handle groups of 300 - 900 guests
Strong communication skills to interact with internal and external clients via telephone, email, written documents, or in person
Ability to build and maintain strong client relationships
Expertise in job systems, products, processes, and industry knowledge
Conflict resolution and negotiation skills
Ability to analyze and evaluate issues to make decisions and solve problems effectively
Experience in upselling and offering enhancements to create exceptional guest experiences
Ability to organize, plan, and prioritize duties by developing plans and goals
Participation in customer site inspections and assisting with the sales process when required
Demonstration of Hilton's Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now
Demonstration of key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability
Benefits
Access to your pay when you need it through DailyPay
Medical insurance coverage for you and your family
Mental health resources
Best-in-class paid time off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) with a 15% discount
Debt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more
Career growth and development opportunities
Team Member Resource Groups
Recognition and rewards programs
Company
Signia by Hilton Atlanta
Rising 40 floors in the heart of downtown Atlanta, Signia by Hilton Atlanta stands as a landmark four-star property featuring 976 elegantly appointed rooms and suites.
Founded in 2024Atlanta, Georgia, US
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase