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NYS Office of Information Technology Services · 9 hours ago

Information Technology Specialist 4 - 10367

New York, NY

Full-time

Onsite

Mid, Senior Level

$96K/yr - $121K/yr

1+ years exp

The NYS Office of Information Technology Services is seeking an Information Technology Specialist 4 to support the Office for People With Developmental Disabilities in the Finger Lakes and Western NY regions. The role involves providing technical expertise in desktop and mobile hardware, software, and network management, along with supervising support initiatives and ensuring effective problem resolution services.

Cyber SecurityGovernmentInformation TechnologyIT Infrastructure

No H1B

Responsibilities

Review and assign tickets with Zone5 and insure proper ticket closures and resolution

Create and maintain reports to provide Executive type overview of Zone5 support

Support enterprise technology initiatives utilizing technical expertise in the areas of hardware, software, and firmware

Assist the agency with reporting needs and data gathering

Diagnose/troubleshoot, repair, configure, maintain, deploy and install desktops, mobile devices, printers and software in an Active Directory environment

Facilitate and manage the enterprise network utilizing tools for system administration, network management, configuration management, asset management, etc. and technical expertise in the areas of hardware, software, and firmware

Participate in configuring, maintaining, deploying, installing and supporting telecommunication equipment. Understand various telecommunication devices and systems such as VOIP, Mobile, Cellular, POTS, etc

Identify and resolve unique Level 2, 3 and 4 enterprise issues in helpdesk-based environment

Resolve help desk tickets by diagnosing, troubleshooting, referring to specialists, arranging repairs, user education/training, etc

Follow up with users and document activities in the ticketing system

Collaborate with the user community, co-workers and management to effectively provide problem resolution services

Assess users’ technology knowledge and provide education related to proper use of enterprise technology and software through documentation/training materials and/or 1-on-1 instruction

Consult with Talent Development staff regarding training options for users in need

Oversee the development and maintain documentation pertaining to operating procedures for new technologies

20-30% travel will be required across New York- Western and Finger Lakes Regions. Home office can be based in either Buffalo, Rochester, or Syracuse

May be expected to be available during off-shift hours to ensure the continuous operation of computer services

Perform a full range of supervisory responsibilities

Qualification

Active DirectoryTechnical SupportNetwork ManagementMicrosoft TechnologiesTelecommunication SystemsUser EducationDocumentation Skills

Required

Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 4, SG25 OR in a position at the SG23 level or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law

The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades

Candidates must be reachable on the current eligible list for this title in order to be list appointed

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis

It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence

Some positions may require fingerprinting

Some positions may require up to 25% travel and/or lifting up to 50 lbs

Benefits

Holiday & Paid Time Off

Thirteen (13) paid holidays annually

Up to Thirteen (13) days of paid vacation leave annually

Up to Five (5) days of paid personal leave annually

Up to Thirteen (13) days of paid sick leave annually for PEF.

Up to three (3) days of professional leave annually to participate in professional development

Eligible employees and dependents can pick from a variety of affordable health insurance programs

Family dental and vision benefits at no additional cost

New York State Employees’ Retirement System (ERS) Membership

NYS Deferred Compensation

Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds

Public Service Loan Forgiveness (PSLF)

And many more.

Company

NYS Office of Information Technology Services

New York State Office of Information Technology Services (ITS) is transforming how State government delivers services to New Yorkers and local governments.

Founded in 2012

Albany, New York, USA

5001-10000 employees