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Larkin Health System · 20 hours ago

Help Desk Specialist (Full-Time)

South Miami, FL

Full-time

Onsite

Entry Level

1+ years exp

Larkin Community Hospital is seeking an IT Help Desk Specialist to provide first-level technical support to hospital staff and departments. This role is essential for ensuring the smooth operation of computer systems and applications, directly supporting patient care by resolving technical issues promptly.

Health CareHospitalMedicalNursing and Residential Care

Responsibilities

Provide first-level technical support to hospital staff, clinicians, and departments

Ensure uninterrupted use of computer systems, applications, and network resources

Promptly resolve technical issues in a fast-paced healthcare environment

Qualification

Windows operating systemsMicrosoft Office 365Technical support experienceNetworking conceptsTicketing systemsEHR/EMR systemsCompTIA A+CompTIA Network+Customer service skillsTroubleshooting abilitiesHIPAA understandingCommunication skillsProblem-solving abilitiesAttention to detailTeamwork

Required

Associate's degree in Information Technology, Computer Science, or related field preferred (or equivalent work experience)

Minimum of 1–3 years of IT Help Desk or technical support experience, preferably in a healthcare environment

Strong working knowledge of Windows operating systems and Microsoft Office 365

Basic understanding of networking concepts (LAN/WAN, TCP/IP, Wi-Fi)

Experience with ticketing systems and remote support tools

Familiarity with EHR/EMR systems is a plus

Excellent customer service and communication skills

Strong troubleshooting and problem-solving abilities

Ability to work effectively in a fast-paced, high-demand healthcare environment

Strong attention to detail and documentation

Ability to work independently and as part of a team

Understanding of HIPAA and healthcare data security standards

Ability to lift and move IT equipment up to 25 lbs

Ability to stand, walk, and work at computer stations for extended periods

May require on-call availability or shift flexibility

Preferred

CompTIA A+, Network+, or similar IT certifications

Company

Larkin Health System

Larkin Community Hospital is an integrated healthcare delivery system accredited by the Joint Commission with locations in South Miami, Hialeah and Hollywood, Florida.

Founded in 1968

Miami, Florida, USA

1001-5000 employees