Strategic Communications · 10 hours ago
Business Systems and Integration Engineer
Louisville, KY
Contract
Onsite
Senior Level, Lead/Staff
8+ years expStrategic Communications is dedicated to making an impact within communities through innovative IT solutions. The Business Systems and Integration Engineer will design and optimize core business systems, focusing on system integrations and workflow automation to enhance operational efficiency and data-driven decision-making.
Cloud SecurityInformation TechnologyProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Inventory and document current systems and integrations (TigerPaw/Rev, HubSpot, Smartsheet, SharePoint, Teams, Monday.com, etc.)
Identify duplication, gaps, and manual "swivel-chair" processes across sales, delivery, and operations
Develop a phased roadmap for consolidating and integrating tools in line with Strategic's priorities
Present findings and recommendations to leadership with cost-benefit analysis and implementation timelines
Support the decision on CRM migration by mapping data entities, workflows, and reporting needs
Define golden data sources (e.g., where account, opportunity, and project records "live") and document integration rules and triggers
Partner with Finance, Sales, and Operations to ensure data structures align to pipeline, revenue, and delivery reporting
Establish data governance standards and document all data mappings for audit and compliance purposes
Design and implement integrations between TigerPaw, HubSpot, Smartsheet/Monday.com, SharePoint, and Teams using APIs, native connectors, or integration platforms
Automate key workflows to reduce manual steps and errors
Ensure integrated systems support real-time or near real-time updates for leadership dashboards and change portfolio reporting
Test integrations thoroughly and document rollout procedures and troubleshooting guides
Recommend and help implement a standard pattern (e.g., Teams + Smartsheet or Teams + Monday.com) for work management and collaboration
Plan and support the retirement of redundant tools while coordinating with change leadership on communication, training, and adoption
Document standardized configurations and best practices
Implement basic data quality checks, integration monitoring, and error handling
Document integration architectures, data flows, and standards in a central repository
Partner with security/IT on access, permissions, and compliance requirements (ISO 9001, CMMI, CMMC)
Provide monthly or quarterly reports on integration health, data quality metrics, and automation impact
Work closely with leadership to ensure system changes are scoped, assessed, and rolled out through the change framework
Translate business requirements into technical designs and explain constraints and trade-offs in clear, non-technical language
Support training and documentation for end users on new integrations and workflows
Participate in Change Management Control Board meetings to present integration/automation initiatives and assess impacts
Establish team processes, documentation standards, and knowledge-sharing practices
Provide coaching and mentoring to more junior employees
Delegate integration implementation work and manage team capacity and project timelines
Qualification
Required
8+ years of experience in software/application development, with 3+ years in cloud-native application architecture
5–7 years of experience integrating SaaS business systems (CRM, marketing automation, work management, collaboration tools) and building automated workflows in business operations or go-to-market environments
3+ years of hands-on experience with tools such as HubSpot, Smartsheet, Monday.com, SharePoint, and Microsoft Teams
2+ years of experience with APIs, REST, or integration platforms (e.g., Zapier, Make, Workato, Microsoft Power Automate, or native platform connectors)
2+ years of experience in data mapping, data modeling, or defining source-of-truth rules and ETL workflows across multiple systems
Demonstrated success in leading cross-functional system implementation projects or tech stack migrations
Experience translating business requirements into technical specifications and managing stakeholder expectations
Comfortable working in rapidly changing, growing organizations with competing priorities and resource constraints
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field, OR Equivalent work experience required
HubSpot Certified Administrator or equivalent CRM platform certification (required or must obtain within 6 months of hire)
Advanced proficiency with HubSpot, Smartsheet, Monday.com, SharePoint, and Teams environments
Experience with container platforms (Docker, Kubernetes)
Experience with REST APIs, JSON, and basic scripting or automation logic
Familiarity with data profiling, data quality tools, and basic SQL or query languages
Knowledge of cloud infrastructure concepts (Azure, AWS, or Google Cloud)
Comfort with Visio, Lucidchart, or similar tools for documenting integrations and data flows
Strong problem-solving and root-cause analysis skills
Ability to understand go-to-market, sales, delivery, and operations processes and pain points
Data-driven decision-making and comfort with metrics, KPIs, and reporting
Ability to prioritize competing demands and manage multiple projects concurrently
Excellent verbal and written communication; ability to explain technical concepts to non-technical stakeholders
Strong collaboration and cross-functional partnership skills
Change leadership and comfort with organizational adoption and training
Curiosity and continuous learning mindset; comfort with new tools and platforms
Project management fundamentals: experience with Agile methodologies is a plus
Background Check - must be US citizen and possess or be capable of obtaining a security clearance (Secret clearance preferred), Drug Testing
Preferred
Microsoft 365 Fundamentals (MS-900) or higher certification
Integration Platform or API certification (e.g., Zapier, Make, Workato)
Project Management Professional (PMP) or Certified ScrumMaster (CSM)
ISO 9001:2015 or CMMI awareness
Experience in professional services, government contracting, or engineering services industries
Experience with advanced automation
Experience with Govly or similar government compliance platforms
Benefits
Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short and Long-term Disability Insurance
401k Plan
Paid Vacation Days
Paid Sick Days
Paid Holidays
Wellness Incentives
Referral Bonuses
Company
Strategic Communications
Strategic communications is an IT, audiovisual consultant that offers AV systems, AWS, Microsoft Cloud, and cyber security services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kathy Mills
CEO
Recent News
Morningstar.com
2025-06-16
Company data provided by crunchbase