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AdaptHealth · 8 hours ago

Scheduling Specialist

Fort Myers, FL

Full-time

Onsite

Entry, Mid, Senior Level, Lead/Staff

1+ years exp

AdaptHealth is a company focused on providing durable medical equipment and patient care services. They are seeking a Scheduling Specialist responsible for coordinating patient appointments and ensuring the timely delivery and maintenance of medical equipment while providing excellent customer service.

Health CareHospitalMedical Device

Responsibilities

Schedule and coordinate delivery appointments for DME, PAP, and oxygen equipment with patients, ensuring optimal timing based on patient needs and technician availability

Arrange routine maintenance visits, equipment exchanges, and compliance checks in accordance with manufacturer requirements and patient care plans

Prioritize and expedite scheduling for critical patient needs including emergency oxygen deliveries, CPAP equipment failures, and urgent equipment replacements

Contact patients to confirm appointments, provide delivery time windows, and communicate any schedule changes or delays

Collaborate with physicians' offices, home health agencies, and hospital discharge planners to coordinate equipment delivery timing with patient discharge and treatment plans

Handle scheduling changes, cancellations, and rescheduling requests efficiently while minimizing disruption to other appointments

Maintain accurate scheduling records, patient contact information, and appointment outcomes in scheduling systems

Utilize scheduling software, route optimization tools, and patient management systems effectively

Follow established scheduling protocols and procedures to ensure consistent service delivery

Complete assigned compliance training and other education programs as required

Qualification

Scheduling ExpertiseTechnical ProficiencyHealthcare Industry KnowledgeCommunication SkillsOrganizational SkillsProblem-SolvingProfessional AttributesWork Style

Required

High school diploma or equivalent required

One (1) year of work-related experience

Knowledge of healthcare scheduling best practices, patient care coordination, and medical equipment delivery coordination with relevant experience

Advanced proficiency in scheduling software, route optimization tools, Microsoft Office Suite, and patient management systems with ability to learn modern technologies quickly

Understanding of DME, PAP, and oxygen therapy equipment, patient care requirements, and healthcare delivery timelines with awareness of medical equipment urgency levels

Excellent verbal and written communication skills with professional phone manners for patient interactions and ability to coordinate with healthcare providers and internal teams

Exceptional time management, diligence, multitasking abilities, and capacity to manage competing priorities in fast-paced healthcare environment

Strong analytical thinking, critical thinking skills, and ability to resolve scheduling conflicts while maintaining patient satisfaction and operational efficiency

Empathy and patience when dealing with patients, professional ethics, adaptability to changing schedules, and commitment to providing exceptional customer service

Ability to work independently with minimal supervision while collaborating effectively with cross-functional teams and contributing to department objectives