NiCE · 4 days ago
Senior Product Manager (Compliance/Communication)
USA - Hoboken, NJ
Full-time
Onsite
Senior LevelNiCE Ltd. is an innovation powerhouse known for its AI, cloud, and digital solutions, and they are seeking a Senior Product Manager to lead the evolution of their Communication Surveillance portfolio. This role involves defining product strategy, engaging with customers and regulators, and overseeing the product lifecycle to deliver innovative compliance solutions for financial institutions.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Responsibilities
Define and evolve the Communication Surveillance product strategy aligned with regulatory trends, customer needs, and NICE’s long-term platform vision
Develop and maintain a clear, outcome-driven product roadmap that balances innovation, regulatory obligations, and customer adoption
Continuously assess market dynamics including regulatory change, competitive landscape, and emerging communication channels
Engage directly with tier-1 financial institutions, prospects, and partners to understand surveillance challenges, workflows, and regulatory pressures
Act as the voice of the customer, translating real-world compliance problems into actionable product requirements
Partner with sales, pre-sales, and services teams in strategic customer engagements, workshops, and executive briefings
Own the end-to-end product lifecycle from problem definition through requirements, prioritization, delivery, launch, and ongoing optimization
Collaborate closely with R&D, architecture, and data science teams to deliver high-quality, scalable solutions with predictable time-to-market
Drive backlog prioritization using a risk- and value-based approach, balancing regulatory commitments, customer demand, and technical enablement
Ensure products are designed for enterprise scale, performance, explainability, and auditability
Lead the application of AI, machine learning, and natural language processing to communication surveillance use cases, including model transparency and governance
Ensure alignment with regulatory expectations around model risk management, explainability, and data integrity
Champion cloud-native architectures, API-first design, and secure multi-tenant SaaS delivery
Partner with platform teams to accelerate cloud adoption and modernization initiatives
Enable sales, marketing, and customer success teams with clear product positioning, value propositions, and competitive differentiation
Support go-to-market launches, pricing strategy, and packaging decisions
Collaborate with training and documentation teams to ensure customers can successfully adopt and operationalize new capabilities
Manage strategic technology and data partnerships including OEM solutions
Lead build vs buy evaluations, technical integration strategy, pricing alignment, and roadmap coordination with partners
Qualification
Required
Proven experience in enterprise or SaaS product management, preferably in regulated or mission-critical domains
Strong background in communication surveillance, compliance technology, market surveillance, or adjacent regulatory solutions
Solid understanding of modern communication channels such as voice, mobile messaging, collaboration platforms, and digital communications
Experience delivering cloud-native, data-intensive platforms at enterprise scale
Familiarity with AI/ML-driven products, analytics pipelines, and governance considerations in regulated environments
Demonstrated success working in highly matrixed, globally distributed organizations
Strong ability to prioritize complex and competing demands while maintaining strategic focus
Excellent written, verbal, and executive-level communication skills
Proven ability to influence and align cross-functional teams without direct authority
Experience operating in fast-paced, high-growth, and evolving regulatory environments
Hands-on experience with agile product development methodologies
Benefits
Incredible non-monetary incentives, such as fully paid getaways, concerts, etc.
Ongoing training and development, and company paid education assistance.
Individual & family health, dental, vision, life and AD&D, STD, LTD, HSA, flex spending account, Employee Assistance Program, generous Paid Time Off, etc.
Company-funded 401k contribution.
Stocked kitchen, game room with a fully loaded drink fridge, and other fun surprises throughout the office.
A deep commitment to corporate social responsibility and giving back to the community.
Fun events and celebrations such as end-of-quarter parties, retreats, game-filled events, and more!
Company
NiCE
NiCE is transforming the world with AI that puts people first.
Founded in 1986
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
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