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Amplify Credit Union · 8 hours ago

Assistant Branch Manager

Austin, TX

Full-time

Onsite

Mid Level

$72K/yr - $72K/yr

3+ years exp

Amplify Credit Union is a growing, tech-focused credit union that is committed to delivering value to its members and impact to the community. The Assistant Branch Manager is responsible for supporting the Branch Manager in achieving branch objectives and overseeing operational integrity, while also providing leadership to Teller and Personal Banker teams.

BankingFinancial ServicesWealth Management

Responsibilities

Provide direct leadership and oversight of the Teller and Personal Banker teams

Ensure operational soundness within the branch; lead operational support of branch teammates by providing adequate oversight, guidance, and problem resolution; consistently mitigate risk

Facilitate the self-audit program and general quality control efforts to ensure operational integrity within the branch; responsible for successful results from Branch Certification and/or any other audit initiatives

Provide on-the-job training and/or regular coaching to promote and develop service and operational proficiency and excellence amongst Tellers, and Bankers

Actively support branch operational needs, to include processing Teller transactions and performing all Banker functions

Support efforts of Branch Manager to achieve all service related objectives

Operate independently, make sound decisions, and exercise good judgment during interactions with members and teammates

Upholds credit union policies and procedures and champions organizational culture both internally and externally

This role has direct supervision of the Teller and Personal Banker teams

Performs duties around the entire employee lifecycle, to include interviewing, hiring, performance coaching, disciplinary action, and termination

Participates in teammate work scheduling, timecard approvals, training/coaching, facilitating meetings, and other similar tasks

Maintains ongoing communication with the Branch Manager and/or Retail Management team, informing them of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility

In the absence of the Branch Manager, assumes all supervisory responsibilities within the branch

Qualification

Branch operationsSupervisory experienceFinancial institution experienceMicrosoft OfficeCustomer service

Required

High School diploma or General Education Degree (GED) required

Must be bondable

Must be able to work a flexible work schedule, including weekends

Must have or quickly obtain working knowledge of Credit Union's products and services, policies, standard operating procedures, and State and Federal regulations

Three years of successful financial institution experience preferred, with a background in branch operations (both teller and platform)

Supervisory experience preferred

Knowledge of and be proficient in the use of a personal computer, Microsoft Office products, and the use of a telephone

Knowledge of and prior experience using a 10-key is helpful