Confidential Careers · 4 days ago
Customer Service Representative/Dispatcher Full-Time
Meridian, ID
Full-time
Onsite
New Grad, Entry Level
$19/hr - $22/hrConfidential company is looking for unique individuals to join their team as Customer Service Representatives and Dispatchers. The role involves providing world-class customer service, handling scheduling and billing inquiries, and effectively communicating with technicians to ensure a positive customer experience.
Human ResourcesRecruiting
Responsibilities
Provide world class customer service through scheduling, communication, and follow-up with our customers
Overcome customer scheduling objections/questions by explaining benefits of the services offered
Handle customer issues and make invoice adjustments concerning billing or service
Dispatch and communicate with technicians efficiently to maximize their productivity and ensure customer experience is excellent
Maintain accurate time tracking on all service technicians and plumbers
Follow-up with customers to ensure they are happy with our services
Follow-up with customers to schedule work on provided estimates
Qualification
Required
Dynamic phone presence
Excellent problem solving skills
Excellent customer service skills
Working knowledge of computer software
Above average computer/software skills
Solid typing ability
Attention to detail
Ability to work a flexible schedule that may include nights, weekends and holidays
Thorough knowledge of Boise and surrounding areas
Benefits
Paid Time Off
Health, Vision, and Dental insurance offered after waiting period
Company
Confidential Careers
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Founded in 2024
2-10 employees
Funding
Current Stage
Early StageLeadership Team
E
Edwin Xiao
Chief Revenue Officer
Company data provided by crunchbase