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Flambeau, Inc. · 8 hours ago

Quality Engineer

Baraboo, WI

Full-time

Onsite

Mid Level

3+ years exp

FLAMBEAU INC. is a company focused on quality engineering and customer satisfaction. The Quality Engineer will be responsible for understanding customer requirements, leading cross-functional teams in quality assessments, and ensuring compliance with quality standards throughout the production process.

Manufacturing

Responsibilities

Utilize documented information (provided by the customer) to understand the Voice of the Customer, and effectively communicate these requirements to responsible parties during the Quotation process

Create new, and update existing, master production work instructions (i.e. OQRs, Pack Cards, etc)

[For contract manufacturing] In accordance with the customer provided DFMEA, lead the cross-functional team to create and update the associated PFMEA for the production process

[For products that Flambeau is Design responsible for] Provide input/work with the team to develop the DFMEA. In accordance with the DFMEA, create and update the associated PFMEA for the production process

In accordance with the PFMEA, create and update the associated Control Plan for the product

[Whether for contract manufacturing or Design responsible products] In accordance with the PFMEA, create and update the associated Control Plan by properly identifying the Critical Control Points in the process

Generate and approve applicable Deviations and Waivers

Investigate and provide disposition (approve/deny) for potential external failures (i.e. Customer Complaints & Warranty Claims)

Conduct required Risk Assessments associated with internal (NCs/MRBs) and/or external failures (Customer Complaints) to determine if product can be used as is, can be reworked/sorted, or must be scrapped

Based on the risk assessment, if the product can be reworked/sorted, provide guidance on the rework “Plan” phase (of PDCA)

Conduct the “Bracketing Rationale” using data/evidence to support the Containment plan for external (i.e. Customer Complaints) failures

Construct the “timeline of production” (i.e. the story of how it happened, not why it happened) for confirmed external failures (i.e. Customer Complaints), to feed into Root Cause Analysis

If a Confirmed Complaint (if applicable), issue a Return Material Authorization (RMA) to the customer

Facilitate the cross-functional investigation to determine Root Cause of Internal (i.e. NCs/MRBs) and External failures (i.e. Customer Complaints)

Facilitate the cross-functional Brainstorming of Action Items to specifically address the identified Root Cause

Qualify new, and changes to existing, manufacturing processes (i.e. which may involve PPAP submissions for Automotive customers)

Generating new, and updating existing, Standard Operating Procedures (SOPs)

Assisting with External Audits (i.e. customer, regulatory, etc), as necessary

Effectively communicate and build relationships with customers to facilitate resolution of quality issues. Visit customers as needed to maintain relationships and resolve issues

All other duties assigned by Manager

Qualification

Quality EngineeringISO 9001IATF 16949GD&TData AnalysisMicrosoft OfficeCritical ThinkingProblem SolvingCommunication

Required

B.S. degree in Engineering (Mechanical, Industrial, Manufacturing) or related field of Science, or an equivalent combination of education, training, and experience

Experience with business management systems certified to ISO 9001 and/or IATF 16949

Ability to work independently, as well as with cross-functional teams

Critical Thinking

Problem Solving (i.e. Root Cause Analysis)

Communication

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Knowledge of various measurement tools/methods, GD&T, and CMM layouts

Data Analysis (i.e. Capability Studies, Statistical Process Control)