Garmin · 1 day ago
Customer Service & Billing Representative 1
Montgomery, TX
Full-time
Onsite
Entry Level
1+ years expGarmin is seeking a full-time Customer Service & Billing Representative 1 in Montgomery, TX. In this role, you will provide customer support regarding accounts and billing statements for Garmin’s inReach products, while handling inquiries received by phone and email.
Consumer ElectronicsConsumer GoodsElectrical DistributionElectronics
Responsibilities
Receive and answer high volume customer phone and email inquiries and requests regarding billing statements, customer accounts and online administration with the highest level of professionalism
Accurately describe plan features, billing statements and online accounts to customers
Accurately gather customer information, resolve customer billing/account issues, and educate customers where applicable
Process rebates, chargebacks, and assist with other clerical duties
Remain current on changes in policies, procedures, and product offerings and develop/maintain department and company image and philosophy to the public
Use a variety of systems to respond to customer requests and resolve issues
Complete tasks and/or projects of intermediate complexity within defined process and become familiar/comply with policies and guidelines including performance metrics
Thoroughly document work in an organized manner and identify/resolve defects of basic scope
Qualification
Required
High School Diploma or GED AND a minimum of 1 year relevant experience performing a customer service role
Ability to acquire product knowledge required to perform this role and effectively utilize resources
Ability to learn and use Oracle, DeskPro and Engage IP systems
Demonstrates proficiency using email, HipChat and a Mitel phone system
Demonstrates the ability to learn, understand, follow established procedures and complete assigned tasks
Demonstrates strong and effective verbal, written, and interpersonal communication skills
Demonstrates professionalism, be team-oriented, possess a positive attitude and work well with others as well as excellent time management and follow-up skills
Ability to work assigned schedule on a reliable and predictable basis
Preferred
College level courses in accounting
Prior experience working in a customer service role for a cellular company
Benefits
Garmin's benefit program
Company
Garmin
WHERE DO WE START? How about Kansas City? That’s our home. That’s where Garmin put a stake in the ground in 1989.
10001+ employees
H1B Sponsorship
Garmin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (69)
2024 (61)
2023 (40)
2022 (85)
2021 (85)
2020 (76)
Funding
Current Stage
Late StageTotal Funding
unknown2007-01-04Acquired
Leadership Team
Doug Boessen
Chief Financial Officer and Treasurer
Amber Morgan
Global Partnerships & Engineering Business Development
Recent News
TechRadar.com
2025-10-07
Company data provided by crunchbase