Dexian · 20 hours ago
Call Center Representative
United States
Full-time
Remote
Entry Level
$18/hr - $20/hr
1+ years expDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. They are seeking an experienced Customer Service Representative to support customers with group life insurance policies in a fast-paced, virtual call center environment. This role involves handling inbound customer calls, processing transactions, and resolving inquiries while following established guidelines and procedures.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Jaydeep Gajjar
Responsibilities
Respond to inbound customer calls and provide accurate, professional service
Assist customers with life insurance inquiries, including:
Enrollment or coverage changes
Beneficiary updates
Policy provisions, exclusions, and coverage details
Continuation of coverage after retirement or employment changes
Billing inquiries and request status updates
Process transactions and prepare correspondence in accordance with established procedures
Utilize reference materials and internal systems to resolve customer needs
Meet performance expectations related to attendance, quality, productivity, and customer satisfaction
Participate in virtual training, coaching, and team huddles using video
Qualification
Required
High school diploma or equivalent (required)
1–3 years of customer service or call center experience (required)
Ability to work a flexible schedule between 8:00am – 11:00pm EST, Monday–Friday
Reliable attendance with no planned time off during training or nesting period
Strong communication, interpersonal, and problem-solving skills
Comfortable working under immediate supervision in a structured environment
Ability to use video for interviews, training, and coaching sessions
High-speed internet (500–650 kbps minimum)
Hardwired ethernet connection required (no WiFi or hotspots)
Quiet, secure workspace suitable for confidential conversations
Preferred
1–2+ years of inbound call center experience
Comfortable handling high call volumes and following scripted guidelines
Reliable, punctual, and adaptable to schedule changes
Coachable with strong attention to detail and willingness to learn
Performs well in a metric-driven environment (attendance, quality, behavior scores)
Comfortable working independently in a virtual setting
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase