Funnel Leasing · 9 hours ago
Technical Support Engineer
United States
Full-time
Remote
Mid Level
$70K/yr - $90K/yr
3+ years expFunnel Leasing Inc. is a SaaS company focused on improving the renter experience through innovative software solutions. They are seeking a Technical Support Engineer to provide exceptional customer support, troubleshoot technical issues, and collaborate with engineering teams to enhance product quality.
Cloud Data ServicesMarketingProperty ManagementReal EstateSaaS
Responsibilities
Receive and process incoming support tickets from various channels
Analyze and prioritize tickets based on urgency and impact on users or the organization
Provide timely and effective resolution of complex customer issues related to the company's software products
Communicate with customers through various channels, such as such as tickets updates, email, chat, and phone, ensuring a positive customer experience
Collaborate with engineering teams to address product defects and implement solutions
Develop and maintain strong relationships with customers, acting as a trusted technical advisor
Contribute to the development and maintenance of knowledge base resources, empowering customers with self-service support solutions
Collaborate with the Technical Support team to identify recurring issues and develop documentation to address them
Provide feedback to product and engineering teams to drive product improvements based on customer feedback
Work closely with engineering, product, and sales teams to ensure a seamless customer experience
Participate in product training sessions and stay up-to-date with the latest product features and enhancements
Share insights and best practices with the Technical Support team, promoting a culture of continuous improvement
Foster a customer-focused mindset within the Technical Support team, promoting a high level of service and satisfaction
Encourage professional development and continuous learning opportunities for team members
Maintain open communication channels and promote a feedback-driven environment
Perform other duties as assigned and modified at the manager's discretion
Qualification
Required
3-4 years of experience in technical support, software engineering, or any customer-facing tech role
Familiarity with or willingness to learn about software development processes, cloud-based infrastructure, and troubleshooting methodologies
Strong problem-solving abilities
Excellent communication skills
Readiness to learn new things
Desire to stay current with industry trends and emerging technologies
Preferred
Degree or coursework in Computer Science, Engineering, or related fields is beneficial but not a must-have
Some experience with programming languages such as Python, JavaScript, or Ruby is preferred
Benefits
Health insurance
Dental and Vision insurance
Company paid Life/AD&D
Long-term Disability insurance
Short-term Disability insurance
Term Life insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Retirement Plan - 2% company match
EAP
Remote/Hybrid Opportunities
Uncapped Discretionary Time off
Sick Leave
13 paid holidays
One time remote work stipend
Employee recognition program
Employee-led Groups (ELG's)
Company
Funnel Leasing
More than a CRM — a business transformation tool.
51-200 employees
H1B Sponsorship
Funnel Leasing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$107.12MKey Investors
RET VenturesTrinity VenturesFreestyle Capital
2023-10-30Series B· $32M
2022-02-22Series B· $36.5M
2020-11-12Series A· $14.1M
Leadership Team
Tyler Christiansen
CEO & Board Director
Recent News
GlobeNewswire
2026-01-06
2025-11-14
Funnel Leasing Inc
2025-11-04
Company data provided by crunchbase