Equipment Sales & Rentals ยท 10 hours ago
Service Writer
Bondurant, IA
Full-time
Onsite
New Grad, Entry Level
$28/hr - $31/hrUS Equipment Sales and Rentals is dedicated to providing exceptional service and satisfaction to customers. They are seeking a dynamic and customer-focused individual to join their team as a Service Writer, responsible for coordinating communication between customers and technicians to ensure smooth operations in the service department.
Productivity ToolsRentalWholesale
Responsibilities
Greet customers and provide top-notch customer service
Provide accurate estimates for equipment services and maintenance recommendations
Creating work orders for service and warranty
Schedule appointments and manage work orders
Listen to customer concerns and accurately document them for service technicians
Collaborate with the service team to ensure timely and efficient completion of service orders
Maintain a positive and helpful attitude while addressing customer inquiries and concerns
Follow up with vendors on warranty consideration
Assist with dispatching service techs as required
Work closely with the parts department to ensure correct parts are on service project
Qualification
Required
Strong knowledge of heavy equipment, semi-trucks and trailers repairs and maintenance
Ability to upsell service and maintenance
Creative and resourceful
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Knowledge of heavy equipment terminology and basic understanding of vehicle systems is a plus
Proficient in Microsoft Excel and Word
Driver's License (Required)
Ability to Commute: Bondurant, IA 50035 (Required)
Ability to Relocate: Bondurant, IA 50035: Relocate before starting work (Required)
Benefits
Room for growth and advancement.
Supportive and collaborative company culture.
Opportunities for professional development.
401K
Medical, Dental, Vision
Paid Time Off
Positive work culture
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Company
Equipment Sales & Rentals
Founded in 1972
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase