Gap Inc. · 3 hours ago
Director, Technical Program Management - Marketing & Loyalty
SF - 2 Folsom
Full-time
Onsite
Director/Executive
12+ years expGap Inc. is a leading retail company seeking a Director of Technical Program Management specializing in Marketing and Loyalty. The role involves leading a team of Technical Program Managers to deliver complex digital programs, ensuring alignment with business objectives and managing program financials effectively.
ApparelE-CommerceFashionLifestyleRetail
Responsibilities
End-to-End Program Ownership: Lead the planning, execution, and delivery of complex, multi-year programs across Marketing and Loyalty, ensuring alignment with business objectives and technical strategy
People Leadership: Manage and develop a team of TPMs, providing coaching, performance feedback, and career development while ensuring appropriate staffing and capacity planning
Program & Delivery Planning: Establish and maintain integrated program plans covering scope, milestones, dependencies, timelines, and resource allocation across multiple teams
Executive & Program Governance: Drive weekly status reporting and facilitate recurring governance forums with senior technology and business leaders to review progress, risks, decisions, and priorities
Risk, Dependency & Issue Management: Proactively identify and manage delivery risks, cross-team dependencies, and issues; drive mitigation strategies and escalate critical concerns when needed
Financial & Forecast Management: Own program financials, including forecasting and tracking Labor, Software, Hardware, and Professional Services spend across a $10M+ annual portfolio; monitor actuals and manage variances with clear recommendations
Vendor Management & Continuous Improvement: Partner with Strategic Sourcing and Legal on vendor management (RFI, RFP, POC, selection, renewal) and continuously improve delivery processes, tooling, and adoption of AI-enabled program management practices
Qualification
Required
12+ years of experience in program management, consulting or technology delivery, including 3–5 years of experience in Marketing Technology (strongly preferred) or Loyalty (preferred)
Bachelor's degree or equivalent practical experience
Proven experience leading large, complex programs with $10M+ annual budgets
Demonstrated people leadership experience managing full-time employees and/or contractors in a matrixed environment
Strong experience partnering with engineering and operations teams in a DevOps model, as well as third-party vendors delivering enterprise technology solutions
A strategic, adaptable problem solver who can operate at both executive and execution levels, maintaining attention to detail while driving big-picture outcomes
Strong executive presence with the ability to influence, advise, and communicate effectively with Sr Directors and VP-level technology and business leaders through clear, concise, and data-driven narratives
Company
Gap Inc.
Gap Inc., a house of iconic brands, is the largest specialty apparel company in America.
10001+ employees
H1B Sponsorship
Gap Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (117)
2023 (151)
2022 (142)
2021 (111)
2020 (80)
Funding
Current Stage
Public CompanyTotal Funding
$2.25B2020-05-07Post Ipo Debt· $2.25B
1978-01-13IPO
Leadership Team
Richard Dickson
Chief Executive Officer
Sven Gerjets
EVP, Chief Technology Officer
Recent News
2026-01-09
Retail Week
2026-01-09
Company data provided by crunchbase