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Deluxe · 16 hours ago

Customer Care Specialist I

Fort Worth-TX-USA-100 Throckmorton St

Full-time

Onsite

Entry Level

2+ years exp

Deluxe is a company that values its employees and offers generous benefits. The Customer Care Specialist I role involves providing high levels of customer service, resolving inbound customer inquiries and complaints, and collaborating with other departments to ensure client satisfaction.

Email MarketingFinancial ServicesInformation TechnologyPaymentsSEOSmall and Medium BusinessesWeb Hosting

H1B Sponsor Likely

Responsibilities

Process inbound calls and email support items to the point of resolution, effectively handling customer inquiries, complaints, technical troubleshooting and requests for account information with a high-level of patience and professionalism

Take ownership of assigned work items with a focus on timely resolution, providing regular and meaningful updates to invested parties, and overall client and partner satisfaction

Work closely with, and in collaboration with, other departments and merchant acquirers to research and fully resolve customer issues and/or recommendations for product enhancements

Adapt and effectively utilize various internal computer applications and acquirer tools to thoroughly research account inquiries, identify and prioritize relevant information, and make appropriate recommendations

Diagnose and resolve technical issues which may include internet connectivity, clearing internet cache history, website functionality, password reset issues, and remotely guiding clients through the iATS portal and associated reporting

Qualification

Customer serviceTechnical troubleshootingSalesforceCommunication skillsListening skillsDependabilityOrganizational skillsTeamwork

Required

HS/GED and 4 years of related experience or Associates and 2 years

Experience developing communication processes and procedures to facilitate the exchange of information among internal and external groups

Must be 18 years of age or older

Preferred

Associates and 2 years

Salesforce experience preferred, but not required

Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical

Conscientiously and methodically approaches work. Sees tasks through to completion

Ability to develop rapport and maintain strong working relationships with clients, partners, and internal departments

Exercises exceptional listening skills to gather information and research and resolve reported issues

Competently analyzes and prioritizes information to make appropriate recommendations

Possesses proven leadership skills, excellent organizational skills, and is comfortable communicating with all levels of management and internal/external customers

Ability to work independently in a multi-task environment, as well as a part of a team

Must be dependable and a self-motivated individual. Highly productive with minimal guidance or supervision

Internal candidates must be meeting or exceeding all KPI's and have excellent attendance record

Presents a professional, positive image that reflects well on the organization

Committed to meeting quality standards

Benefits

Medical, Dental, Vision benefits start day ONE!

Paid time off

401K

Paid maternity/paternity leave

Tuition reimbursement

Pet bereavement

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption and Surrogacy Assistance

Tuition Reimbursement

Company

Deluxe

Glassdoor3.1

Deluxe is a finacial services company that provides financial institutions deepen customer relationships through technology solutions.

Founded in 1915

Minneapolis, Minnesota, USA

5001-10000 employees

http://www.deluxe.com

H1B Sponsorship

Deluxe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (22)

2023 (19)

2022 (9)

2021 (13)

2020 (14)