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REPAY - Realtime Electronic Payments · 1 day ago

Manager, Payment Support

Sandy, UT

Full-time

Onsite

Mid, Senior Level

3+ years exp

REPAY is a fast-growing financial technology and payment processing company headquartered in Atlanta, Georgia. The Manager, Payment Support will lead a team of payment specialists responsible for enrolling vendors, processing and researching payments, and ensuring operational efficiency.

Consumer ElectronicsFinancial ServicesPayments

Growth Opportunities

No H1B

Responsibilities

Timecard Approval: Review and approve employee timecards to ensure accuracy and compliance with company policies

PTO Management: Coordinate and balance Paid Time Off requests to maintain appropriate staffing levels

Work Distribution: Assign and manage daily workloads to ensure efficient operations and timely task completion

Performance Observation: Monitor employee performance to ensure adherence to quality standards and operational expectations

Coaching & Development: Provide ongoing coaching, feedback, and support to drive performance improvement and professional growth

Interviewing & Hiring: Conduct applicant interviews and assess candidates to identify and select top talent

KPI Reporting: Prepare and review monthly Key Performance Indicator (KPI) reports to evaluate team and individual performance

Product & Role Knowledge: Maintain in-depth knowledge of the Payment Specialist role to effectively support and guide the team

Qualification

Process improvementKPI reportingTeam managementLeadership skillsCommunication skillsActive listeningOrganizational skillsRelationship building

Required

Minimum of 3-5 years of prior experience in a managerial or team lead role

Proven experience managing teams and/or projects in a professional setting

Demonstrated ability to establish processes, improve efficiencies, and drive operational excellence

Strong leadership skills with the ability to inspire, guide, and motivate team members

Excellent verbal and written communication skills, with the ability to communicate effectively with team members, stakeholders, and executive leadership

Effective active listening skills, including the ability to provide constructive feedback and resolve conflicts professionally

Strong organizational skills, including time management, task prioritization, and resource allocation

Ability to build strong, empathetic, and trust-based relationships with team members

Benefits

100% coverage of employee healthcare premiums

Life insurance

Disability insurance

Work-life balance resources

401(k)-employer match

Employee Stock Purchase Plan

Annual Bonus Program

Company

REPAY - Realtime Electronic Payments

REPAY, established in 2006, is a full-service payment technology and processing provider that enables the expedient and secure collection of payments through any channel at any time.

Founded in 2006

Atlanta, Georgia, USA

201-500 employees