Riverhead Building Supply ยท 10 hours ago
Service Writer
Calverton, NY
Full-time
Onsite
New Grad, Entry Level
$22/hr - $25/hr
0+ years expRiverhead Building Supply is a Large Corporate Industry Leader in Building Supplies employing over 800 people across several states. They are seeking a Service Writer who will be responsible for managing service requests, warranty claims, and ensuring customer satisfaction throughout the service process.
Building MaterialConstructionConsulting
Responsibilities
Maintain updated records of service/warranty practices for vendors
Qualification and processing of all warranty claims
Monitor vendor response to warranty claims and ensure necessary action is taken
Ensure proper company procedures are followed for all warranty claims
Maintain inventory on service related products
Notify company personnel of any changes in warranty/service procedures
Ensure proper compensation is paid from vendors for warranty work performed
Interpret inspections to determine parts and services required
Manage communication between customers and technicians, sales professionals, and installers
Effectively use software to keep detailed notes
Generate pricing quotes for repairs including time, cost, and labor estimates
Present quotes to customers in a professional manner
Follow up with customers to ensure satisfaction
Other related duties as assigned
Qualification
Required
High school diploma or general education degree (GED)
or one to three months related experience and/or training
or equivalent combination of education and experience
Proficient in software such as CRM and MS Office
Benefits
401K
Med/Dent/Rx
LTD
Life
Ancillary benefits
Flex Spending
Discounts & more
Company
Riverhead Building Supply
Riverhead Building Supply is a building material solutions firm that provides consultation, residential construction and building services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Thomas Carberry
CFO
Company data provided by crunchbase