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Hussmann · 1 day ago

Performance Parts Representative

Bridgeton, MO

Full-time

Onsite

Entry Level

1+ years exp

Hussmann Corporation is a global leader in commercial refrigeration equipment, and they are seeking a Performance Parts Representative to support their Parts Department. This role involves acting as the voice of the customer, managing parts orders, and ensuring customer specifications are accurately captured and communicated.

Food and BeverageManufacturing

Responsibilities

First contact for receiving phone calls and emails for parts order questions, quotes, and orders

Responsible for responding to questions from customers or individuals on how a product operates or directing them to the person that is able to assist

Monitors, expedites and follows up on order changes, specialty and delayed shipment items

Processes credit requests as necessary and applicable, ensuring proper documentation and process has been followed

Utilize Hussmann’s Parts Oracle System to capture customer information, generate proposals and monitor the order processing

Communicate issues related to product delivery with the customers to ensure accurate and acceptable transaction completion

Work with the Parts Warehouse to monitor the process of orders for shipment

Assist in the maintaining the integrity of customer and transaction data

Assist in maintaining the integrity of information for the Warranty Parts Ordering and Tracking Systems

Must be able to work in a fast-paced environment managing multiple projects and able to flex to the business need based upon additional assignments

Make outbound calls to convert open quotes to orders

Utilize internal resources to identify customer parts requests

Qualification

Customer Service ExperienceMicrosoft Office SuiteBilingual English/SpanishCommunication skillsOrganizational skillsTime management skills

Required

High School Diploma required

1+ year Customer Service Experience

Work effectively in diverse team and fast paced environment

Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail

Strong communication skills, verbal and written, required

Intermediate to advanced proficiency in Microsoft Office Suite

Strong organizational, time management skills

Able to meet short- and long-term deadlines

Must be flexible to work outside normal working hours and weekends as required

Preferred

Bi-lingual English /Spanish is a plus

Benefits

Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.

Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.

Hussmann Retirement Savings & Investment Plan - 401(k) plan with company matching contributions and immediate vesting.

Paid Time-Off Benefits - Paid time off, stewardship and parental leave.

Educational Assistance - Tuition reimbursement for job-related courses after six months of service.

Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and tobacco cessation.

Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.