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VTM Group · 22 hours ago

Information Technology Support Technician

Hillsboro, OR

Full-time

Onsite

New Grad, Entry Level

$65K/yr - $70K/yr

VTM Group, a high-tech firm in the Hillsboro area, seeks an IT Support Technician to join their Corporate Information Technology group. The IT Support Technician is responsible for providing excellent customer service support to on-site, traveling, and remote staff, ensuring they have the necessary tools and assistance for their work.

Association

No H1B

Hiring Manager

Jaden Wright

Responsibilities

Provide tier-one help desk support to all business units via phone, email, chat, and in person

Handle tier-two ticket escalations as skills develop

Troubleshoot and resolve hardware and software issues on Windows, Linux, and Mac

Perform hardware and software upgrades to notebooks and workstations

Image, configure, and deploy laptops and desktop PCs

Troubleshoot wired/wireless network and Internet connectivity issues

Diagnose and correct problems with printers and multi-function devices

Manage user accounts in Active Directory (password resets, account creation, access requests)

Support Microsoft 365 accounts and applications

Provide technical training and assistance to end users

Maintain and update IT documentation, policies, and knowledge base articles

Travel between VTM and Novus locations as needed to provide on-site support

Qualification

Windows troubleshootingMicrosoft 365 supportActive Directory managementTicketing systemsNetworking conceptsCommunicationProblem-solving mindsetAttention to detailTeam collaboration

Required

Full-time, on-site position at our Hillsboro, OR location

Excellent people skills and a genuine desire to help others

Ability to lift and carry up to 25 lbs. (laptops, desktops, equipment)

This position will regularly drive between two business locations with employee-provided transportation. A clean driving record is desired

Availability for after-hours support when urgent issues arise—when systems go down or users need critical support, we need someone who responds with urgency

Associate degree (A.A.) or equivalent from two-year college or technical school, or equivalent work experience

Experience troubleshooting and resolving hardware and software issues on Windows

Familiarity with Microsoft 365 and Office Suite

Experience with ticketing systems (Jira, ServiceNow, or similar)

Basic understanding of networking concepts (DHCP, DNS, VPN fundamentals)

Outstanding written and verbal communication skills

Problem-solving mindset and quick learner

High attention to detail and organization skills