The National Bank of Indianapolis · 20 hours ago
Customer Service Representative (Teller) - Village of West Clay Banking Center
Carmel, IN
Full-time
Onsite
New Grad, Entry Level
0+ years expThe National Bank of Indianapolis is the city’s only locally owned national bank, dedicated to serving the community with personal attention and exceptional service. The Customer Service Representative is responsible for delivering high-quality service at the teller window, processing transactions accurately, and building trusted relationships with clients.
BankingFinanceFinancial Services
No H1B
Responsibilities
Deliver exceptional customer service by upholding the Bank’s Culture of Excellence at all times
Operate a teller window efficiently, processing transactions accurately and timely
Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals
Provide clients with clear, accurate information about accounts, products, and services
Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling
Evaluate client needs and connect customers with appropriate team members or departments
Balance cash and transactions daily, verifying totals with precision
Maintain working knowledge of the branch capture system
Comply with all banking regulations, internal policies, and operational procedures
Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk
Qualification
Required
High School Diploma or equivalent
Exceptional attention to detail with a high degree of accuracy
Strong communication and customer service skills with a professional demeanor
Excellent interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds
Basic computer proficiency and familiarity with terminal systems
Deliver exceptional customer service by upholding the Bank's Culture of Excellence at all times
Operate a teller window efficiently, processing transactions accurately and timely
Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals
Provide clients with clear, accurate information about accounts, products, and services
Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling
Evaluate client needs and connect customers with appropriate team members or departments
Balance cash and transactions daily, verifying totals with precision
Maintain working knowledge of the branch capture system
Comply with all banking regulations, internal policies, and operational procedures
Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk
Preferred
Six months or more of cash handling experience preferred for entry-level candidates
Company
The National Bank of Indianapolis
The National Bank of Indianapolis is a locally-owned national bank.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$29M2019-09-05Debt Financing· $29M
Leadership Team
A
Ann Merkel
Senior Vice President and Chief Market Development Officer
Recent News
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