WineFetch · 14 hours ago
Support Services Specialist
United States
Full-time
Remote
Entry Level
$18/hr - $22/hr
2+ years expWineFetch is a company dedicated to creating outstanding customer experiences. The Support Services Specialist role involves providing exceptional support to customers, resolving software and billing issues, and ensuring customer satisfaction through effective communication and problem-solving.
E-CommerceMarketing AutomationRetailRetail TechnologyWine And Spirits
Responsibilities
Passionately supporting ClubOS’s commitment to creating an outstanding experience for each of our customers
Handling calls and email requests from customers, answering questions, working to resolve software and billing issues, ensuring our customers have the support they need to be successful
Ad-hoc system and process training for customers
Mastering the ClubOS and ASF solutions in order to provide customers with guidance on how to best use our products
Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible
Reducing cancellations by solving problems and offering solutions to customers experiencing any issues
Qualification
Required
High School Diploma or equivalent
2 years or more of experience in a customer-facing role, preferably in a SaaS environment
Technical software support experience
Must be friendly, professional, and committed to creating long-term relationships with our customers
Strong writing and phone skills
Critical thinker and a willingness to problem-solve
A team player who performs well independently
Ability to multitask, take direction and execute with precision
Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
Company
WineFetch
WineFetch is an e-commerce and marketing platform for the retail wine and spirits industry
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2019-03-15Acquired
Leadership Team
Matthew R.
Chief Revenue Officer
Company data provided by crunchbase