Marc & Rose ยท 7 hours ago
Group Housing & Billing Manager
Phoenix, AZ
Full-time
Onsite
New Grad, Entry, Mid Level
0+ years expMarc & Rose is a hospitality company, and they are seeking a Group Housing & Billing Manager to manage group room reservations and the billing process for events. The role involves building rapport with clients, ensuring accurate billing, and resolving any challenges in a hospitable manner.
HospitalityReal EstateResorts
Responsibilities
Build rapport with meeting and event planners while delivering a high level of customer service
Within 48 hours of receipt, input all group room listings by following a detailed checklist
Work with the Revenue Management Department to achieve optimum occupancy and revenue
Reviews contracts for accuracy in rates, dates, billing inventory levels, and other miscellaneous information
Create and maintain complete files on all bookings reflected in Sales PMS
Handles all group and event guest requests, comments, and complaints
Conduct Zoom and/or Microsoft Teams calls with meeting and event planners
Participates in weekly group pick-up meetings
Attend group pre-convention meetings (Pre-Cons) when applicable
Answer reservation sales calls when volume dictates
Compile all group and event charges from various departments within each property
Construct and administer the final bill to the group or event
Resolve any billing challenges directly with the meeting and event planner
In a timely manner, communicate with resort departments to accurately invoice Catering and Conference Service groups
Promptly answer telephones interpreting and assisting group and event guests with their challenges, and clearly describing folio charges
Use file resources to research and resolve guest challenges quickly and accurately
Effectively negotiate compromises with guests using a positive and diplomatic manner, remaining calm and alert, at all times
Provide pickup reports to meeting planners prior to cut-off dates in a timely manner
Provide final pickup reports to meeting planners in a timely manner
Ensure actual pickup numbers are loaded into Sales Force system in a timely manner
Bill revolving accounts on a bimonthly or monthly basis
Sort and file reports, documentations, and copies by account name
Assist in storage rotation, may include some moderate lifting
Represent department at resort wide meetings, as necessary
Assist Accounts Receivable team with overflow, as necessary
Complete month-end duties including group commission accruals and complimentary suite accruals
Comply with the Arizona Grand Resort Heartfelt culture (Vision, Values & Standards) of conduct as set forth in the resort communications
In general, will exercise discretion and independent judgment involving the comparison and the evaluation of possible courses of conduct and acting or making decisions after various possibilities or situations have been considered
Other tasks as assigned by Director of Group Housing & Billing and the Director of Event Management
Qualification
Required
High School diploma or equivalent
Six months prior reservations or front office experience in a hotel
Strong knowledge and ability to use the Microsoft Office Suite 2010
Ability to maintain consistency, diplomacy and tact in difficult or challenging situations
Ability to communicate with guests and meeting/event planners in a timely, hospitable manner
Ability to follow detailed record-keeping procedures that involve intense administration and attention to detail
Ability to make independent decisions
Ability to make quick and efficient decisions to benefit the team and guest
Ability to effectively deal with guests challenges
Basic computer skills including working with Outlook, Excel, and Word
Behaves ethically
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort
Preferred
Prior experience with the Springer Miller System
Working knowledge of the Springer Miller system
Company
Marc & Rose
A collection of iconic resorts and hidden gems born of the American West with a passion for hard work, hospitality, and high-flying adventure.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Richard Behr
Chief Operating Officer
Company data provided by crunchbase