Seronda Network · 9 hours ago
Customer Service Specialist
San Antonio, TX, 78215, US
Full-time
Onsite
New Grad, Entry Level
$42K/yr - $52K/yrPattern Promotions is a forward-thinking marketing agency dedicated to helping brands stand out in today’s competitive landscape. We are seeking a motivated and enthusiastic Customer Service Specialist to join our dynamic team, where you will play a crucial role in maintaining high levels of customer satisfaction by providing exceptional service and support to our clients.
Responsibilities
Respond promptly to customer inquiries through various channels including phone, email, and live chat
Assist customers in troubleshooting product issues and provide effective solutions
Maintain a thorough understanding of our products and services to provide accurate information to customers
Document all customer interactions accurately in our CRM system for future reference
Collaborate with team members to improve customer service processes and workflows
Qualification
Required
Proven experience in a customer service role, preferably in a fast-paced environment
Excellent verbal and written communication skills with a friendly and professional demeanor
Strong problem-solving skills with a customer-centric mindset
Ability to empathize with customers and handle difficult situations with patience and professionalism
Proficient in using customer service software and Microsoft Office Suite
Excellent time management skills, with the capacity to prioritize multiple tasks
Benefits
Competitive salary with annual performance bonuses
Health, dental, and vision insurance
401(k) plan with company matching
Paid time off and holiday pay
Opportunities for career development and training programs
A dynamic and supportive work environment
Company
Seronda Network
We provide services which make our clients visible, give them presence, and brand awareness, increase their reputation through word of mouth, and improve their image by working closely with target audiences that deliver the product or service directly to the end user.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase