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Quantum Workplace · 8 hours ago

Part-Time Customer Support Specialist

United States

Part-time

Remote

Entry Level

1+ years exp

Quantum Workplace is an HR platform that empowers leaders to build thriving teams. As a part-time Customer Support Specialist, you will ensure customers have a seamless experience with the software by providing technical support and answering inquiries via various communication channels.

Information TechnologySoftware

Growth Opportunities

No H1B

Responsibilities

Respond to incoming customer emails, calls, and chats regarding survey access, system functionality, and general customer concerns

Resolve problems by clarifying the customer's question, determining the cause of the problem, and arriving at the best solution

Work with internal teams to stay updated on product and process knowledge and be informed of any changes

Generate interest in system features or services and connect customers with the Customer Success or Sales team when appropriate

Guide customers to support them in maximizing their usage of our tools

Support the development of help documents to train customers on how to properly use our tools

Identify trends in customer questions and problems to recommend enhancements

Qualification

Technical supportCustomer serviceTech-savvyCommunication skillsProblem-solvingEmpathyIndependent learnerTeam player

Required

You are a confident communicator who excels at providing clear and concise solutions, both over the phone and through written communication

You are an independent learner with an insatiable curiosity

You have a natural sense of empathy and genuinely enjoy helping others

You are tech-savvy and confident navigating modern web and mobile applications

You are a team player who understands that exceptional customer service builds loyalty and long-term relationships

You have 1–2 years of professional experience in a similar role and are eager to grow with a company that values customer success, innovation, and teamwork