IT Customer Service Analyst jobs in United States
cer-icon
Apply on Employer Site
company-logo

CVS Health · 20 hours ago

IT Customer Service Analyst

positionSmithfield, RI
timeFull-time
remoteOnsite
seniorityNew Grad, Entry, Mid Level
money$21.10/hr - $44.99/hr
date0+ years exp

CVS Health is a leading health solutions company dedicated to transforming health care. The IT Customer Service Analyst will provide high-quality customer-focused distributed computing services and help desk support, ensuring customer business needs are met while adhering to corporate standards.

Health CareMedicalPharmaceuticalRetailSales
check
H1B Sponsor Likelynote

Responsibilities

Distributed desktop support
Desktop and infrastructure maintenance
Installation services
Problem resolution and help desk support
Installs Computer Equipment (Lease Replacements/New Hires, etc.)
Handles incoming SPOC phone calls as assigned
Facilitate communication amongst customers, team members, and other AIS areas
Supports and tests IT Technology and provides feedback to appropriate AIS Units
Participating in research of nonstandard product solutions to meet customer needs
Performing and participating in DBAR (Disaster Backup and recovery) initiatives, Corporate Real-estate Project initiatives (Office closures/Restacks/Consolidations), Major Project Initiatives

Qualification

IT customer supportTroubleshooting hardwareTroubleshooting softwareMicrosoft OfficeService NowLAN administrationMCSE certificationCommunication

Required

6m-2+ years of experience in IT customer support role
2+ years of Microsoft Office applications
Must be able to lift minimum of 50 lbs
Verifiable High School Diploma or GED with equivalent work experience required

Preferred

6m-2+ years of experience troubleshooting hardware and software
Service Now ticketing experience
LAN certified Network administration and/or equivalent experience
MCSE/MCA or related computer experience
Excellent communication skills

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Company

CVS Health

twittertwittertwitter
Glassdoor3.1
company-logo
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
dateFounded in 1963
location
Woonsocket, Rhode Island, USA
people-size10001+ employees
web-link
https://www.cvshealth.com/

H1B Sponsorship

CVS Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)

Funding

Current Stage
Public Company
Total Funding
$4B
Key Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity

Leadership Team

leader-logo
David Joyner
President and Chief Executive Officer, CVS Health
linkedin
leader-logo
Chandra McMahon
SVP & CISO
linkedin

Recent News

bloomberglaw.com
CVS, Caremark Prevail in Appeal of Pharmacy Benefit Lawsuit
2026-01-16
GlobeNewswire
WNC & Associates, Freeport Housing Trust, Best Apartments, Inc. and CVS Health Break Ground on Varney Heights, a 42-Unit Senior Housing Community in Freeport, Maine
2026-01-16
Livemint.com
Ex-Lazard Banker’s Insider Tips Reaped $41 Million Haul, US Says
2026-01-13
Company data provided by crunchbase