Bristol Myers Squibb · 11 hours ago
Senior Director, Customer Engagement Data Science & AI Engineering Lead
Princeton - NJ - US
Full-time
Hybrid
Director/Executive
$230K/yr - $278K/yr
10+ years expBristol Myers Squibb is a leading biopharmaceutical company dedicated to transforming patients' lives through science. They are seeking a Senior Director to lead AI-enabled customer engagement initiatives, focusing on the development of innovative AI tools and strategies to enhance customer interactions and streamline workflows.
BiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine
Responsibilities
Define and execute a vision for AI-enabled customer experience transformation
Serve as a strategic partner in the InterAct evolution, ensuring AI capabilities are embedded into new workflows
Align initiatives with commercial, field, and HQ objectives, including performance optimization and omnichannel orchestration
Lead the development of agentic AI tools that assess opportunity breadth and depth and orchestrate customer-facing teams
Build AI agents that enable seamless omnichannel collaboration between field and HQ
Develop execution playbooks that feed orchestration engines and help overcome customer barriers
Own the innovation pipeline for CX AI tools—from ideation to scaling
Deliver measurable improvements in workflow efficiency (e.g., time saved per rep per week) and customer engagement (e.g., increased HCP responsiveness)
Quantify and track business impact of AI tools post-deployment
Build, mentor, and lead a multidisciplinary team of data scientists, AI engineers, and product managers
Foster a culture of innovation, agility, and continuous improvement
Partner with CRM Platform, Field Excellence, and Engagement Platform leads to ensure AI solutions are integrated and scalable
Collaborate with IT, commercial operations, and analytics teams to align technical delivery with business needs
Establish governance frameworks for responsible AI use, ensuring transparency, fairness, and compliance with pharma regulations
Communicate complex technical concepts and business value to senior leadership and non-technical stakeholders
Ensure solutions are user-centric and drive adoption across field and HQ teams
Qualification
Required
PhD preferred in Data Science, Computer Science, Engineering, or related field
10+ years in data science/AI roles, with 5+ years in leadership
Proven success in deploying AI tools in commercial/customer experience settings, ideally in pharma or life sciences
Deep knowledge of omnichannel engagement, agentic AI, and CRM workflows
Strong leadership, communication, and stakeholder management skills
Experience with regulatory and compliance requirements in the pharmaceutical industry
Preferred
Experience with cloud-based AI/ML platforms and modern data architectures
Familiarity with Veeva CRM, Salesforce, and sales force automation tools
Demonstrated ability to drive change and deliver business impact through technology
Benefits
Health Coverage: Medical, pharmacy, dental, and vision care.
Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Paid Time Off: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
Paid Time Off: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
Additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
Company
Bristol Myers Squibb
At Bristol Myers Squibb, we work every day to transform patients’ lives through science.
10001+ employees
H1B Sponsorship
Bristol Myers Squibb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (247)
2024 (278)
2023 (231)
2022 (180)
2021 (181)
2020 (169)
Funding
Current Stage
Public CompanyTotal Funding
$29.32BKey Investors
Venrock
2025-11-05Post Ipo Debt· $5.74B
2024-02-14Post Ipo Debt· $13B
2023-10-30Post Ipo Debt· $4.5B
Leadership Team
Charles Bancroft
CFO
Cristian Massacesi
Executive Vice President, Chief Medical Officer and Head of Development
Recent News
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