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ComputerCare · 15 hours ago

In-house Operations Supervisor

Stockton, CA

Full-time

Onsite

Mid, Senior Level

$71K/yr - $78K/yr

3+ years exp

ComputerCare is a woman-owned business that values technical excellence and genuine human connection, serving innovative companies worldwide. As the In-House Operations Supervisor, you will oversee daily service delivery related to IT asset management, guiding hardware repair workflows and managing the full device lifecycle to ensure efficiency and compliance with company standards.

ComputerConsumer ElectronicsInformation Technology

No H1B

Responsibilities

Responsible for the recruitment, evaluation, professional development, and retention of hourly team members

Collaborates with senior leadership to assess, track, and manage staffing needs and levels to assure efficient workforce management

Manages employee time cards weekly to ensure accuracy, including timecard approvals for payroll periods

Monitors performance metrics and prepares monthly reports for leadership to identify trends and areas of improvement

Ensures work operations conform to acceptable standards and guidelines as outlined in manufacturer service provider manuals and ISO

Supports certification requirements of technicians (ACHC, etc.) and keeps certifications up to date by collaborating with Human Resources

Ensures client tickets are completed accurately and in line with ComputerCare procedures and processes

Builds and maintains positive relationships with customers and vendors to ensure issues are resolved quickly and professionally

Collaborates with Customer Account Executives to develop, review, and support execution of customer contracts aligned with standards and Service Level Agreements

Implements and refines SOPs for intake, diagnostics, repair, QA, and redeployment

Partners with teams across the organization to ensure business outcomes are met within the repair and IT asset management process

Works with organizational leaders to report on accountability metrics and quality control, manage and audit returned units, and plan for and manage repair backlog

Oversees the facilitation of cycle counts and performs audits as required, escalating issues when necessary

Drives excellence in Health and Safety programs, fostering a culture of safe work by eliminating hazards and risks wherever possible

Commits to continuous improvement, identifying opportunities to enhance procedures, customer experience, team efficiency, and goal attainment

Serves as a trusted representative of the organization, advocating for the highest level of service to customers

Qualification

IT operationsDevice lifecycle managementProject managementMicrosoft ExcelData analysisCustomer serviceSOP implementationHealthSafetyContinuous improvementNetsuite experienceSalesforce experienceTeam managementCommunication skills