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KABOOM! · 2 days ago

Manager, People Operations & Performance

Bethesda, MD

Full-time

Hybrid

Mid, Senior Level

$74K/yr - $90K/yr

5+ years exp

KABOOM! is a national nonprofit focused on ensuring equitable play spaces for children in communities across the United States. The Manager, People Operations & Performance will lead initiatives in performance management, learning and development, benefits administration, and people data strategy, while ensuring compliance and operational excellence.

AssociationEducationNon Profit

Hiring Manager

Joshua Villavicencio

Responsibilities

Own and manage KABOOM!’s performance management lifecycle, including goal setting, feedback cycles, calibration, reviews, and continuous improvement

Partner with senior leaders and managers to ensure performance expectations are clear, fair, and consistently applied across the organization

Analyze performance data and trends to assess effectiveness, identify gaps, and recommend improvements

Develop tools, guidance, and training to support strong performance conversations, accountability, and development planning

Lead the design and execution of a thoughtful, data-informed learning and development strategy aligned to organizational and departmental needs

Partner with leaders to assess capability gaps and customize learning solutions by function, role, or level

Manage L&D programs end-to-end - from needs assessment and planning through implementation, measurement, and reporting on impact

Continuously evaluate and iterate on learning programs to ensure relevance, effectiveness, and ROI

Serve as the primary owner of benefits administration, working closely with brokers and internal partners

Ensure benefits programs are well-managed, compliant, clearly communicated, and aligned with employee needs

Partner with Culture & People leadership to support total rewards strategy and employee experience

Own and ensure the accuracy, integrity, and strategic use of people data across the function

Develop and maintain dashboards and reporting related to performance, engagement, learning, benefits utilization, and workforce trends

Translate data into clear, actionable insights and recommendations for leaders and senior leadership

Proactively use data to identify risks, opportunities, and areas for continuous improvement across people programs

Ensure compliance with all applicable employment laws, regulations, and internal policies

Maintain and evolve HR processes and documentation to support audits, risk mitigation, and best practices

Partner with legal, finance, and external advisors as needed to ensure compliance and operational rigor

Proactively monitor changes in employment law and recommend updates to policies and practices

Serve as a trusted thought partner to the Senior Director of Culture & People and organizational leaders

Lead projects independently, managing timelines, stakeholders, and outcomes

Continuously evaluate people programs and operations, recommending and implementing improvements throughout the year

Model ownership, accountability, and a forward-thinking mindset within the Culture & People team

Qualification

Performance managementDevelopmentPeople analyticsCompliance knowledgeData interpretationProject managementCommunication skillsOrganizational skillsStrategic thinkingDetail-oriented