Amazon · 1 week ago
Sr Mgr, Account Management, MCCF
Seattle, Washington, USA
Full-time
Onsite
Director/Executive
$194K/yr - $262K/yr
10+ years expAmazon is seeking a Senior Manager for their Multi-Channel and Commerce Fulfillment team to lead a team of people managers supporting strategic sellers and B2B customers. This role involves owning the account management strategy, driving customer success, and ensuring operational performance across various fulfillment services.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Lead, develop, and hold accountable managers and senior leaders, ensuring consistent performance and leadership bar and establish mechanisms for goal-setting, performance management, succession planning, and leadership development
Own topline growth, retention, and long-term customer value across the segment
Partner with Fulfillment, Transportation, Network Planning, Finance, and Tech leadership to balance customer experience, cost-to-serve, and network efficiency
Define and own org-level KPIs including customer satisfaction, delivery performance, inventory health, revenue growth, and margin impact and drive standardization and automation across account management processes while preserving flexibility for strategic customers
Represent the voice of the customer in product and roadmap decisions by influencing senior leaders on supply chain strategy, service innovation, and investment priorities
Qualification
Required
Bachelor's degree or equivalent
10+ years of building and leading large teams and working in matrixed operating structures experience
Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent
Experience negotiating VP-level contracts with channel partners and agencies
Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent
Experience collaborating with cross-functional teams including Marketing, Product Management, Customer Service, Operations, Legal, Finance, and Senior Leadership
Knowledge of distribution networks and channel P&Ls
Preferred
5+ years of managing and developing high performance teams experience
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase