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Garnet River · 15 hours ago

Customer Service Representative - *1pm-10pm SHIFT - SIGN ON BONUS

Getzville, NY

Full-time

Onsite

Entry Level

$17/hr - $17/hr

1+ years exp

Garnet River LLC is an international company operating within the transportation industry, and they are seeking a Customer Service Representative. The Representative will assist customers with issues related to their fare media cards and accounts, providing professional support while working onsite in Buffalo, NY.

ConsultingInformation TechnologyIT InfrastructureIT ManagementOutsourcingSecurityStaffing Agency

Responsibilities

Answers all incoming fare media phone calls from customers

Processes all fax and email inquiries

Performs all assigned tasks as quickly and accurately as possible

Follows all established policies, procedures, and written/verbal instructions

Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible

Answers all inquiries related to fare media

Initiates outbound calls as needed

Qualification

Customer Service ExperienceCall Center ExperienceTyping 40 WPMMicrosoft Office ProficiencyHigh-volume Situation ResponseTeam PlayerPositive AttitudeFast-paced Environment Adaptability