Manager, Client Services jobs in United States
cer-icon
Apply on Employer Site
company-logo

Roku · 3 hours ago

Manager, Client Services

positionNew York, NY
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$128K/yr - $160K/yr
date8+ years exp

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, aiming to power every television in the world. The Manager, Client Services is a pivotal leadership role responsible for overseeing strategic account management, maintaining client relationships, and driving the growth of the organization.

AdvertisingAdvertising PlatformsDigital EntertainmentDigital MediaHardwareInformation ServicesMedia and EntertainmentSoftwareTVVideo Streaming
check
Comp. & Benefits
check
H1B Sponsor Likelynote

Responsibilities

Serve as the primary executive contact for key clients, building and maintaining strong, long-term relationships
Oversee the delivery of tailored advertising solutions that meet client objectives and exceed expectations
Conduct regular business reviews with clients to assess performance, identify opportunities, and address any issues
Responsible for leading a team goaled and focused on driving Incremental, Upselling & Revenue retention
Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards
Identify areas of improvement to internal processes to enhance operational efficiency and customer service
Collaborate with cross-functional teams (Sales, Sales Planning, AdOps, Inventory, Product, Marketing, and Ad Measurement as necessary to improve processes with the overarching goal of driving revenue
The ability to adapt to change in a fast-paced environment and communicate information effectively to their respective team
Oversee the daily operations and professional growth of 5-7 direct reports, ensuring alignment with team goals while providing regular coaching and actionable feedback to foster individual career progression

Qualification

Programmatic advertisingAccount managementLeadership skillsClient relationship managementOperational excellenceCommunication skillsMBAAdvanced degreeTeam developmentStrategic thinkingNegotiation skills

Required

Bachelor's degree in marketing, Advertising, Business, or a related field
8-10 years of consultative experience in account management/client services at an Adtech company or media company
At least 3 years of management experience and developing teams with roles progressing in responsibility
Extensive experience and expertise in programmatic advertising, including knowledge of DSPs, SSPs, DMPs, and ad exchanges
Proven track record of managing large-scale operations and delivering exceptional results in a fast-paced environment
Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team
Ambition to develop and nurture the development of other's career growth
Ability to build strong relationships with internal and external senior stakeholders, executive teams, and industry groups
Excellent communication, negotiation, and interpersonal skills
Strategic thinker with a customer-centric mindset and a strong focus on driving business growth
Ability to work collaboratively across departments and with senior leadership

Preferred

MBA or equivalent advanced degree preferred
Knowledge of the Roku platform and ecosystem

Benefits

Health insurance
Equity awards
Life insurance
Disability benefits
Parental leave
Wellness benefits
Paid time off
Global access to mental health and financial wellness support and resources
Healthcare (medical, dental, and vision)
Life
Accident
Disability
Commuter
Retirement options (401(k)/pension)

Company

Roku

twittertwittertwitter
Glassdoor3.7
company-logo
Roku develops video streaming devices that provide users access to Internet-streamed video or audio services.
dateFounded in 2002
location
Los Gatos, California, USA
people-size1001-5000 employees
web-link
https://www.roku.com

H1B Sponsorship

Roku has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (120)
2024 (166)
2023 (81)
2022 (279)
2021 (195)
2020 (107)

Funding

Current Stage
Public Company
Total Funding
$220.61M
Key Investors
News CorpFidelityGlobespan Capital Partners
2017-09-28IPO
2015-11-09Series H· $45.5M
2015-11-01Secondary Market

Leadership Team

leader-logo
Preston Smalley
VP of Viewer Product
linkedin
T
Thomas Dodson
Vice President of Platform Operations
linkedin

Recent News

Sherwood News
Roku’s CEO thinks we’ll see a 100% AI-generated hit movie “within the next three years”
2026-01-13
BGR
Roku TVs: Here's Who Makes Them And Where They're Manufactured
2026-01-11
Techmeme
Roku founder and CEO Anthony Wood predicts "we'll see the first 100% AI-generated hit movie" within three years and discusses Roku's new $3/month Howdy streamer (Jennifer Maas/Variety)
2026-01-09
Company data provided by crunchbase